DAVID GRAHAM
Alexandria
Summary
A veteran of the US Army Signal Corps. Provide and set a leadership standard for business needs.
Professional with strong foundation in management. Most recent role includes patient financial services, ensuring accurate billing and collection processes, and maintaining compliance with healthcare regulations. Known for effective team collaboration, adaptability to changing needs, and achieving optimal results. Expertise includes patient account management, insurance verification, and resolving billing discrepancies with focus on customer service and financial accuracy. Reliable and resourceful, consistently contributing to team goals and organizational success.
Overview
2019
2019
years of professional experience
1
1
Certification
Work History
Patient Financial Services Rep IV
INOVA
2019 - 2026
- Assisted patients with insurance inquiries and benefits verification to ensure accurate billing processes.
- Collaborated with healthcare providers to resolve billing discrepancies, enhancing overall patient satisfaction.
- Led initiatives to enhance workflow processes, resulting in reduced turnaround times for account resolutions.
- Mentored junior representatives in best practices for customer service and financial operations, improving team performance.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
Department Head Supervisor
Home Depot
01.2016 - 01.2019
- Led department operations to enhance customer service and sales performance.
- Streamlined inventory management processes, optimizing stock levels and reducing waste.
- Collaborated with cross-functional teams to drive initiatives that improved store efficiency and customer satisfaction.
- Mentored team leaders, fostering leadership skills and enhancing team cohesion within the department.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Network Data Communications Supervisor
Air Force Pentagon Communications Agency’s (AFPCA)
01.2013 - 01.2016
- Developed communication strategies to enhance information dissemination across multiple channels.
- Supervised team operations, ensuring alignment with organizational goals and mission objectives.
- Coordinated maintenance schedules for equipment and facilities, optimizing downtime and resource allocation.
- Trained new staff on safety protocols and operational procedures, enhancing team performance and compliance.
Platoon Sergeant
US Army
1999 - 2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
GED -
Henderson Community College
Morganfield, KYSkills
- Team leadership
- Complex Problem-solving
- Staff management
- Task delegation
- Staff development
Accomplishments
Small business owner
Certification
Security+
Timeline
Department Head Supervisor
Home Depot
01.2016 - 01.2019
Network Data Communications Supervisor
Air Force Pentagon Communications Agency’s (AFPCA)
01.2013 - 01.2016
Patient Financial Services Rep IV
INOVA
2019 - 2026
Platoon Sergeant
US Army
1999 - 2013
GED -
Henderson Community College
Leadership
I always seek greater areas of responsibility. Management should be here to serve and not be served, is what I strongly believe. If your team is taken care of, they will return the favor.