David Hughes
North Chesterfield,VA
Summary
Dynamic leader with proven expertise in customer service management and problem-solving, honed across roles at Puritan Cleaners and more. Excelled in training and mentoring teams, boosting employee satisfaction and customer loyalty. Skilled in cash management and POS systems, driving operational excellence. Achieved significant sales growth through strategic vision and team motivation.
Overview
41
41
years of professional experience
Work History
Customer Service Team Member
Whole Foods Market
09.2024 - Current
Store Manager
Puritan Cleaners
04.2021 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Events Captain
Old City Bar/White House Catering
03.2007 - 03.2020
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Facilitated smooth transitions between various stages of an event by acting as the primary point of contact for all event-related concerns and inquiries.
- Ensured timely resolution of any issues that arose during an event by proactively anticipating potential challenges and developing contingency plans in advance.
- Ensured seamless event execution through proficient management of vendor relationships and equipment rentals.
- Maximized guest satisfaction with timely and efficient food service delivery during events.
- Optimized staff performance with ongoing training, coaching, and mentoring focused on teamwork, communication, and skill development.
- Improved overall event success by maintaining a high level of professionalism, organization, and attention to detail.
Bar Manager
Bamboo Cafe
03.2000 - 03.2007
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
General Manager
Puritan Cleaners
06.1984 - 05.2001
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Education
Business Management - Business Management
James Madison University
Harrisonburg, VA05.1988
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Friendly and positive
- Cash management
- Employee training
- POS systems
- Team building and leadership
- Team motivation
Timeline
Customer Service Team Member
Whole Foods Market
09.2024 - Current
Store Manager
Puritan Cleaners
04.2021 - 08.2024
Events Captain
Old City Bar/White House Catering
03.2007 - 03.2020
Bar Manager
Bamboo Cafe
03.2000 - 03.2007
General Manager
Puritan Cleaners
06.1984 - 05.2001
Business Management - Business Management
James Madison University
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