Performance-driven marketing professional skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
Overview
5
5
years of professional experience
Work History
Marketing Specialist
NextMark Credit Union
04.2022 - Current
Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand
Devised and evaluated methods and procedures for collecting data, such as surveys, opinion polls, and questionnaires and arranged to obtain existing data
Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters and other professionals
Sought and provided information to help companies determine position in marketplace
Measured effectiveness of marketing, advertising and communications programs and strategies
Attended staff conferences to provide management with information and proposals concerning promotion, distribution, design and pricing of company products and services
Monitored industry statistics and followed trends in trade literature.
Prepared reports of findings, illustrating data graphically and translating complex findings into written text.
Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Collaborated with editorial and marketing teams to drive SEO in content creation and content programming.
Worked with development team to properly implement SEO best practices on newly developed code.
Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
Digital Banker
Burke & Herbert Bank
04.2021 - 04.2022
Addressed customers courteously using suitable methods and problem-solving skills
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Utilized automated systems to log and retrieve call information.
Updated and maintained database with accurate customer information and timely data entry
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Provided account information to customers and explained bill service policies and customer rights.
United bank
11.2018 - 03.2021
Monitored bank vaults to verify correct cash balances.
Monitored bank vaults to ensure cash balances were correct.
Received and counted daily inventories of cash, drafts and travelers'
checks
Entered customer transactions into computers to record
transactions and issue computer-generated receipts
Identified transaction mistakes when debits and credits did not
balance
Counted currency, coins and checks received, by hand and using
currency-counting machine, to prepare them for deposit and
shipment to branch banks and Federal Reserve Bank
Carried out special services for customers, such as ordering bank
cards and checks
Resolved problems and discrepancies concerning customers'
accounts
Received checks and cash for deposit, verified amounts and checked
accuracy of deposit slips
Member Service Representative at North Island Credit Union. This Credit UnionMember Service Representative at North Island Credit Union. This Credit Union
Senior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union LtdSenior Accounts Clerk/Accounts Clerk I at G.U.T. Credit Union Ltd/Nexa Credit Union Ltd
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union