David M Jones

Assist Taxpayers with general questions regarding their taxes, assist taxpayers with bills and update payments as needed. Assist taxpayers with refunds and refund verifications, assist taxpayers with online login as well reset passwords, update address and telephone numbers when taxpayers advise their address and telephone number has changed, help taxpayers with phone orders for tax returns, instruction booklets and other material needed for filing season. Assist taxpayers with bill inquires to determine how the taxpayer had to pay taxes.

Provided quality service to taxpayers with many complicated issues that are unavailable to them in helping to resolve their tax problems. referred taxpayer to other divisions within the IRS to further assist them when information is unavailable to them. Conduct compliance checks .

Determine reasons for unpaid balance for previous tax years.