David Peters
Lynchburg
Summary
Well-organized professional equipped with broad background in administrative roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am looking for something that can last and will allow me to have a more consistent schedule and better work/family balance.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
Work History
Bartender
Logan's Roadhouse
08.2023 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Made drinks perfectly according to schematics
Technical Support Representative
StarTek
02.2021 - 04.2024
- Coordinated with teams to create, edit and update Sharepoint tech support cheat sheet's and help desk tickets.
- Provided both exceptional customer service and technical prowess to solve issues quickly and efficiently.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed 30-50 calls every day
- I supported two clients during my time with Startek (Spectrum Cable and Blue Cross Blue Shield of North Carolina.)
- Assisted Spectrum customers with tech support on cable/internet equipment.
- Assisted Blue Cross Blue Shield clients with a range of insurance related information and claims summaries.
Senior Customer Service Representative
Concentrix
12.2020 - 02.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Managed Fraud Alerts for Visa Clients nationwide
General Manager
Panera Bread
08.2019 - 07.2020
- Handled the day to day operations of the store.
- Oversaw and directed food and supply orders.
- Hired and trained staff.
- Motivated staff to provide friendly and authentic customer service.
- Coordinated with multiple large organizations and colleges to cater their events.
- Worked with local charities with out daily bread program.
- Restaurant was shut down during 2020 Pandemic
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Restaurant Supervisor/Event Staff
The Great Room At Kirkley Hotel
02.2017 - 08.2019
- Ensured continuous provision of impeccable services.
- Rapidly identified and diplomatically addressed complaints to ensure high levels of satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Server/Shift Leader
Cracker Barrel
06.2012 - 02.2017
- Delivered exceptional customer service
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Assistant Store Manager
McDonald's
09.2011 - 04.2012
- Responded to and resolved customer questions and concerns.
- Worked with team members to improve performance and implement training updates.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Office Manager
Comcast Cable
03.2008 - 12.2010
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Increased retention rates by over 10 % in just one year alone
Education
Associate of Science - Political Science
Liberty University Online
Lynchburg, VA2016
Associate of Science - Business Administration And Management
University of Lousiana
Monroe, LA2002
High School Diploma -
West Ouachita High School
West Monroe, Lynchburg, LA, VA2001
Skills
- Multi-Line Telephone Systems
- Telephone skills
- Technical Support
- Travel coordination
- Office management
- Recruitment
- Budgeting
- Staff Scheduling
- Food service background
- Business operations expertise
- Natural leader
- Conflict resolution techniques
- Passion for customer satisfaction
- Training and Development
- Invoicing and Billing
- Database administration
- Payroll and budgeting
- Credit and collections
- Bookkeeping
- Leadership and team building
- Customer support
- Technical troubleshooting
- Strong multitasking
Timeline
Bartender
Logan's Roadhouse
08.2023 - 02.2025
Technical Support Representative
StarTek
02.2021 - 04.2024
Senior Customer Service Representative
Concentrix
12.2020 - 02.2021
General Manager
Panera Bread
08.2019 - 07.2020
Restaurant Supervisor/Event Staff
The Great Room At Kirkley Hotel
02.2017 - 08.2019
Server/Shift Leader
Cracker Barrel
06.2012 - 02.2017
Assistant Store Manager
McDonald's
09.2011 - 04.2012
Office Manager
Comcast Cable
03.2008 - 12.2010
Associate of Science - Business Administration And Management
University of Lousiana
High School Diploma -
West Ouachita High School
Associate of Science - Political Science
Liberty University Online
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