David Riggleman
Front Royal
Summary
Seasoned Assistant General Manager with a robust history at Wilhelm Restaurant Group IHOP, adept in inventory management and elevating customer experiences. Excelled in hiring and training, significantly boosting staff morale and productivity. Proven track record in enhancing operational efficiency and fostering positive customer relationships through exceptional service and meticulous quality control. Having both Spanish and English speaking employees on my team was a great asset. I was able to act as an interpreter and help facilitate communication between English and Spanish-speaking team members as well as customers on a daily basis. In my previous role, I successfully used my fluency in both Spanish and English to train employees as well as interpret for my employees to provide a positive working environment… During my time at the IHOP, I was able to improve customer satisfaction rates for our Spanish-speaking customers by providing support and resolving issues in their native language. With my knowledge of both Spanish and English and your restaurants growing presence in the Spanish community, I am confident that my language skills will contribute to your continued growth and success. This not only saves time and increases efficiency, but it can help you serve guests on a more personal level. I look forward to being a part of your team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wilhelm Restaurant Group IHOP
09.2017 - 09.2024
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Responsible for recruitment, hiring and training of personnel
- Acknowledged outstanding staff performance to boost company morale and productivity
- Duties normally include food preparation, customer service and care, conducting food, paper, and product inventories, and reviewed various forms of daily, weekly, monthly and yearly paperwork
- Perform audits on all areas of the restaurant to ensure the state of readiness before morning, midday and evening service
- Conduct morning meetings with waiters and cooks to discuss menu specials
- Monitor food and supply expenditures
- Inspect dishes before they get served
- Have been in restaurant management at 3 separate locations in the Virginia area, supervising up to 20 employees and subordinate managers
Restaurant Manager
Wilhelm Restaurant Group IHOP
11.2014 - 09.2017
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Maintained a high level of customer service by addressing patron complaints promptly and professionally
- Cultivated positive relationships with customers through excellent hospitality services
- Greeted guests and made arrangements to seat them
- Managed restaurant operations in terms of staffing and scheduling functions
- Ensured smooth coordination between the back-end and front-end activities
- Oversee food safety practices and equipment sanitation
- Responsible for cash handling and POS systems
- Tasked with opening and closing the dining room
Crew Chief
Wilhelm Restaurant Group IHOP
03.2013 - 11.2014
- Started as a dishwasher became a host then went onto serving followed by cooking and then restaurant management
Skills
- Hiring
- Scheduling and Planning Skills
- Inventory Management
- Excellent Communication Skills
- Multitasking Skills
- Training & Development
- Ordering Merchandise
- Customer Experience
- POS (Micros and Tray Systems)
- Conducted Catering Services for Local Businesses with IHOP
Certification
- ServSafe Certified
Hobbies and Interests
- Dance
- Art
- Decorating
- Photography
References
- Rosemarie Kemmerer, Director Of Operations IHOP, Wilhelm Restaurant Group IHOP, (703) 389-3095, r_kemmerer@yahoo.com
- Carlos Vivas, Owner/Manager IHOP, Wilhelm Restaurant Group IHOP, (703) 859-3837, cav1971@aol.com
Timeline
Assistant General Manager
Wilhelm Restaurant Group IHOP
09.2017 - 09.2024
Restaurant Manager
Wilhelm Restaurant Group IHOP
11.2014 - 09.2017
Crew Chief
Wilhelm Restaurant Group IHOP
03.2013 - 11.2014
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