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 To obtain the great opportunity with a great company, I am efficient with various software applications and reporting capabilities, for asset management and Microsoft Office products like Word, Excel, PowerPoint, and Outlook, as well as five years' experience providing asset management and Tier 1 support. Which includes hardware procurement will be utilized in effectively maintaining database records of desktop computers, laptops, and printers, as well as organizing and categorizing IT assets. Focused Help Desk Analyst with 8 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. 

I am actively seeking an opportunity to launch my IT career with a forward-thinking company. My passion for learning, coupled with exceptional listening and IT skills, makes me well-equipped to excel in a dynamic and fast-paced environment. I possess excellent social skills and am adept at managing communication in multiple languages. Committed to constant improvement, I am currently working towards obtaining my CompTIA A+ And Network+ certificate and have already completed 168 hours of rigorous training. With a proven track record of customer interaction from my previous role as a server, I am now eager to channel my passion for technology into a successful and rewarding IT.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Health Informatics student with background in billing and coding. Strong technical proficiency with work history in customer service. In-depth knowledge of microsoft office coupled with organizational abilities. Proven history of performance in results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teleconferencing Help Desk Support position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient in processing payments and applying them to Global Accounts.

An accomplished and motivated Helpdesk Support Officer with a solid understanding of networking as well as good knowledge of Windows, servers, and cloud platforms including Office 365 and Azure. Now working towards CCST certification, and I'm dedicated to continuing my learning and achieving further certifications. Passionate about excellent customer service, constantly aiming for high client satisfaction, and providing effective technical assistance. I'm looking for chances to broaden my technical knowledge and support a creative team in order to advance professional growth.

David Yu

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Classroom Helpdesk IT Support

Offensive & Defensive Simulations

Cybersecurity Journalism Intern

Cashier

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Bachelor of Engineering - Cybersecurity Engineering

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Classroom Helpdesk IT Support

Cybersecurity Journalism Intern

Cashier

Offensive & Defensive Simulations

Bachelor of Engineering - Cybersecurity Engineering

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