Davon Fryar-Frazier
Stafford
Summary
Results-oriented operations and compliance professional experienced in coordinating complex workflows, leading teams, maintaining sensitive records, and implementing solutions that improve efficiency and accountability. Skilled in research, document review, policy development, quality assurance, and cross-functional communication. Brings sound organization, discretion, and precise follow-through to legal and administrative support.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Tommy Bahama
08.2025 - Current
- Coordinate daily store operations, including staffing, opening and closing procedures, inventory control, customer service, merchandising, and administrative priorities.
- Lead back-of-house operations involving inventory processing, stock organization, replenishment, product movement, and floor readiness.
- Maintain accurate operational, inventory, cash-handling, and employee records in accordance with company procedures and internal controls.
- Train and coach employees on operating procedures, compliance expectations, product knowledge, service standards, and accountability.
- Organize competing deadlines and adjust assignments in response to staffing levels, customer traffic, inventory needs, and changing business priorities.
- Address customer and employee concerns with professionalism, discretion, and timely follow-through.
- Collaborate with store leadership on employee onboarding, procedural compliance, loss prevention, and operational problem-solving.
Business Operations & Compliance Coordinator
All Clean Buildings, LLC
11.2023 - 11.2025
- Analyzed workflows across more than ten federal and commercial sites and implemented process improvements that reduced administrative burden.
- Led the development and implementation of a centralized SharePoint operations hub that housed policies, standard operating procedures, payroll resources, benefits information, training materials, and internal communications for more than 75 employees.
- Reviewed contract solicitations and competitive-proposal requirements, including scopes of work, compliance specifications, staffing needs, cost structures, and service standards.
- Conducted biweekly site inspections and compliance audits; documented deficiencies, communicated corrective actions, and maintained records through resolution.
- Interpreted contract requirements and quality standards to develop inspection checklists, evaluation criteria, and documentation procedures.
- Authored an employee handbook standardizing company policies and compliance expectations, contributing to a reduction in documented policy violations.
- Prepared performance and compliance reports while maintaining audit-ready records of inspections, corrective actions, vendor performance, and contract deliverables.
Front Desk Receptionist
Rotonda Condominiums
11.2023 - 10.2025
- Provided professional front-desk and concierge support to residents, guests, vendors, contractors, board members, and property-management personnel in a high-volume residential community.
- Managed frequent telephone and in-person inquiries, identified the appropriate point of contact, and routed requests for timely resolution.
- Maintained accurate resident, visitor, vendor, and operational records while safeguarding confidential and sensitive information.
- Assembled and organized board books in advance of monthly board meetings, ensuring materials were complete, orderly, and prepared for review.
- Worked closely with board and committee members to coordinate meeting materials, schedules, room preparation, and administrative needs.
- Documented incidents, resident concerns, service requests, and follow-up actions to support continuity across shifts and departments.
- Scheduled appointments, reservations, committee meetings, and service requests accurately, helping prevent conflicts and support efficient operations.
- Coordinated with management, maintenance, security, and other departments to communicate concerns and resolve operational issues.
- Monitored building access and followed established visitor, contractor, package, key-control, and emergency procedures.
- Supported office productivity through data entry, correspondence, filing, document organization, and general administrative assistance.
- Built positive working relationships through professionalism, discretion, responsive communication, and consistent follow-through.
Assistant Store Manager of Operations
Total Wine & More
08.2018 - 11.2023
- Directed daily operations for a multi-department retail location, supervising more than twenty-five employees across receiving, fulfillment, sales, inventory control, and compliance.
- Maintained compliance with Virginia ABC requirements and company policies governing age verification, cash handling, inventory control, loss prevention, and workplace safety.
- Conducted internal compliance audits, documented findings, and implemented corrective actions, contributing to successful regulatory inspections.
- Analyzed profit-and-loss reports, shrink data, inventory records, and operational performance indicators to identify discrepancies and improve controls.
- Implemented process improvements that reduced shrink by 7% year-over-year and decreased online order fulfillment time by 20%.
- Coordinated employee schedules, daily assignments, training, and performance follow-up based on payroll budgets and operational needs.
- Managed receiving schedules and documentation for more than ten suppliers while maintaining inventory accuracy, product rotation, and quality-control procedures.
- Supported omnichannel fulfillment operations with order accuracy exceeding 96%.
Sales Lead Keyholder
T-Mobile Express
08.2017 - 07.2018
- Led daily opening, closing, customer service, and sales operations while maintaining accurate transaction and inventory records.
- Trained employees on products, procedures, customer communication, and performance expectations.
- Resolved customer concerns, researched account and product issues, and coordinated solutions with management and support teams.
- Maintained store presentation, security, and operational standards while serving as the manager on duty.
Education
High School Diploma -
Centreville High School
Clifton06-2009
Associate of Science - Business Administration
Northern Virginia Community College
01-2023
Skills
- Records Management
- Research
- Professional Correspondence
- Database Management
- Strategic planning
- Regulatory Compliance
- Internal Audits & Quality Assurance
- Contract & Solicitation Review
- SOP & Policy Development
- Microsoft Office
- Microsoft SharePoint
- Business development
Timeline
Assistant Manager
Tommy Bahama
08.2025 - Current
Business Operations & Compliance Coordinator
All Clean Buildings, LLC
11.2023 - 11.2025
Front Desk Receptionist
Rotonda Condominiums
11.2023 - 10.2025
Assistant Store Manager of Operations
Total Wine & More
08.2018 - 11.2023
Sales Lead Keyholder
T-Mobile Express
08.2017 - 07.2018
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Centreville High School