Davon Simmons
Richmond
Summary
Results-driven Market Training Manager known for highly productive and efficient task completion. Possess specialized skills in strategic training program development, market analysis, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful training outcomes and market alignment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Market Training Manager
CareNow Urgent Care
Richmond
2023.02 - Current
- Follow quality guidelines per OSHA
- Conduct DOT trainings
- Organize meetings with leadership
- Developed training programs for clinical staff across multiple urgent care locations.
- Coordinated onboarding sessions to familiarize new employees with policies and procedures.
- Facilitated workshops on patient communication and service excellence techniques.
- Evaluated training effectiveness through feedback and assessments from participants.
- Collaborated with leadership to identify areas for improvement in training content.
- Implemented standard operating procedures for consistent staff training delivery.
- Maintained training documentation to ensure compliance with healthcare regulations and standards.
- Advised senior management on best practices and strategies related to developing successful campaigns.
- Facilitated communication between various departments within the organization regarding upcoming projects or initiatives related to marketing activities.
- Organized events such as seminars and conferences related to topics relevant to the marketing field.
- Prepared detailed reports outlining progress made through training initiatives across all levels of personnel in the organization's marketing division.
- Identified gaps in knowledge or skills among employees that require additional training or support.
Clinical Coordinator
Care Now
Richmond
2020.08 - Current
- Clinic Management.
- Certified DOT instructor.
- Assisted physicians during patient examinations and procedures.
- Managed patient records and ensured accuracy in documentation.
- Scheduled appointments and coordinated patient flow efficiently.
- Administered medications and injections as directed by healthcare providers.
- Performed vital sign checks and documented results accurately.
- Collaborated with healthcare team to improve patient care processes.
- Trained new staff on procedures and office protocols effectively.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Coordinated office operations to ensure efficient workflow and communication.
- Trained new staff on office procedures and systems for seamless integration.
- Implemented office policies to enhance productivity and employee satisfaction.
- Maintained accurate records, files, and documentation for compliance purposes.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Sales Consultant
Office Depot OfficeMax
Richmond
2019.05 - 2020.08
- Provide each customer with the best service.
- Minor inventory work, working front end, working in print and copy department.
- Ship to store orders and store pick up orders.
- Consulted with customers to identify needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Managed inventory levels to ensure product availability for customers.
- Collaborated with team members to create a positive shopping experience.
- Trained new staff on product knowledge and customer service techniques.
- Resolved customer complaints quickly and effectively to maintain satisfaction.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
Fine Jewelry Lead
JCPenney
Richmond
2017.06 - 2019.06
- Led jewelry department operations, ensuring product displays met company standards.
- Trained new associates on customer service and product knowledge guidelines.
- Assisted customers with jewelry selections, providing personalized recommendations.
- Managed inventory levels, conducting regular stock assessments and reorders.
- Coordinated promotional events to enhance customer engagement and sales.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Maintained cleanliness and organization of the jewelry display areas daily.
- Created reports for management detailing sales performance for each item in the department.
- Analyzed weekly sales data to make informed decisions about restocking certain products or discontinuing others.
Sales Associate
rue21
Richmond
2016.06 - 2018.12
- Assisted customers with product selection and provided personalized service.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Biology - Associate
Virginia Commonwealth University
Richmond, VA 2019.08 - 2021.12
High school diploma -
Henrico High School
Richmond, VA 2014.09 - 06/2018
Skills
- Business Development
- Accounting
- Microsoft PowerPoint
- Microsoft Word
- EMR systems
- HIPAA
- Blood sampling
- Upselling
- Computer skills
- Sales
- Presentation software
- Microsoft Office
- Marketing
- Communications
- Medical terminology
- Negotiation
- Microsoft Outlook
- Child care
- Patient Care
- Productivity software
- Shipping
- Receptionist
- Triage
- Microsoft Excel
- Training
- Sales Management
- Basic life support
- Healthcare
- Phlebotomy
- CPR
- Anatomy knowledge
- Customer Service
- Laboratory Experience
- Word processing
- Medical Receptionist
- Product Demos
- Training program development
- Clinical compliance standards
- DOT training delivery
- Employee onboarding
- Healthcare regulations adherence
- Customer relationship management
- Team leadership
Certification
- AED Certification, 02/27
- BLS Certification, 05/25
- CPR Certification
- LPN
- Driver's License
- CMCA
- CCMA Certification
Timeline
Market Training Manager
CareNow Urgent Care
2023.02 - Current
Clinical Coordinator
Care Now
2020.08 - Current
Biology - Associate
Virginia Commonwealth University
2019.08 - 2021.12
Sales Consultant
Office Depot OfficeMax
2019.05 - 2020.08
Fine Jewelry Lead
JCPenney
2017.06 - 2019.06
Sales Associate
rue21
2016.06 - 2018.12
High school diploma -
Henrico High School
2014.09 - 06/2018