Dawit Balcha
Alexandria
Summary
Dedicated Wheelchair Agent at Eulen America, skilled in wheelchair navigation and patient assistance. Enhanced check-in processes for disabled passengers, significantly reducing wait times. Recognized for professionalism and courtesy while training new agents, fostering a collaborative team environment. Committed to safety awareness and delivering exceptional service to special needs travelers.
Offering positive and compassionate approach with readiness to learn and develop in supportive environment. Brings foundational understanding of customer service principles and ability to quickly adapt to using mobility equipment and ensuring passenger safety. Ready to use and develop communication and physical assistance skills in [Desired Position] role.
Developed strong customer service and problem-solving skills in fast-paced environment. Excel in delivering personalized assistance and maintaining high level of care and safety. Seeking to transition into new field, leveraging experience in client interaction and efficient task management.
Overview
1
1
year of professional experience
Work History
Wheelchair Agent
Eulen America
04.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Education
High School Diploma -
Addis High School
Ethiopia03-2006
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Check-in procedures
Timeline
Wheelchair Agent
Eulen America
04.2024 - Current
High School Diploma -
Addis High School
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