Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Gray

Woodbridge

Summary

Versatile and dynamic, with a proven track record for enhancing sales through innovative display techniques and strict adherence to food safety. I excel in team leadership and operational efficiency. Skilled in loss prevention and inventory management, my approach combines meticulous analytical abilities with a strong focus on fostering team unity and motivation.

Overview

20
20
years of professional experience

Work History

Bakery Manager

Wegmans
10.2021 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Loss Prevention Manager

Burlington
11.2014 - 09.2021
  • Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
  • Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
  • Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
  • Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
  • Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.

Loss Prevention Manager

Nordstrom Rack
07.2005 - 08.2014
  • Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
  • Performed thorough cash audits and deposit investigations.
  • Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
  • Installed and maintained covert security equipment.
  • Improved store security by implementing comprehensive loss prevention programs and strategies.
  • Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.

Education

Business Management

Stratford University

Associates - Criminal Justice

NOVA Community College
Woodbridge, VA

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Supervisory experience
  • Retail operations
  • Orientation and training
  • Performance monitoring
  • Team building and motivation
  • Business development
  • Basic mathematics
  • Financial recordkeeping
  • Financial forecasting
  • Product merchandising
  • Problem anticipation and resolution
  • Calendar and scheduling software
  • Policy enforcement
  • Work area inspection
  • Cycle counts and audits
  • Creativity and originality
  • Computer proficiency
  • Goal setting and achievement
  • Adaptable to changing demands

Timeline

Bakery Manager

Wegmans
10.2021 - Current

Loss Prevention Manager

Burlington
11.2014 - 09.2021

Loss Prevention Manager

Nordstrom Rack
07.2005 - 08.2014

Business Management

Stratford University

Associates - Criminal Justice

NOVA Community College

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Dawn Gray