Dayana Molina
Arlington
Summary
Demonstrated ability to provide exceptional customer service in a fast-paced dining environment, effectively managing multiple tables while ensuring timely order delivery. Maintained accurate communication with kitchen staff to facilitate meal preparation and address customer inquiries regarding menu items and pricing. Developed skills in complaint resolution by promptly addressing guest concerns, contributing to overall satisfaction and repeat patronage. Trained new employees on service protocols, enhancing team collaboration and operational efficiency.
Overview
15
15
years of professional experience
Work History
Waitress
Osteria da nino
Arlington
03.2021 - 04.2025
- Provided exceptional customer service in a fast-paced Italian restaurant environment.
- Took accurate orders and communicated them to kitchen staff promptly.
- Served food and beverages efficiently while ensuring guest satisfaction.
- Maintained knowledge of daily specials and promotions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Answered questions about menu items, ingredients, and pricing.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Waitress
Metro 29 Diner
Arlington
07.2010 - 02.2025
- Provided excellent customer service in a fast-paced Italian restaurant.
- Managed multiple tables while ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate meal preparation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
GED -
Washington Lee High School
Arlington, V.A06-2010
Skills
- Customer service
- Order accuracy
- POS system operation
- Wine service
- Complaint resolution
- Team collaboration
- Beverage preparation
- Menu recommendations
- High volume dining
- Food running
- Hospitality service expertise
- Point of sale (POS) system operations
- Greeting guests
- Food station setup
- Tableside service
Timeline
Waitress
Osteria da nino
03.2021 - 04.2025
Waitress
Metro 29 Diner
07.2010 - 02.2025
GED -
Washington Lee High School