Dayna Haynes
Lynchburg
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Also aiming to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Universal Banker
Atlantic Union Bank
09.2023 - 03.2024
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Processed customer applications and approved loans in accordance with bank policy.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Built and maintained portfolio of loans to meet established goals and objectives.
Manager of Operations
Health Nut Nutrition
04.2017 - 08.2023
- Team education coordinator
- Managed a team of 12
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Teller Associate
American National Bank
05.2000 - 04.2002
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Referred customers to other banking departments for specialized services
Education
Some College (No Degree) - Paralegal Studies
Patrick Henry Community College
Martinsville, VAGraduate -
Magna Vista High School
Ridgeway, VA06.2001
Some College (No Degree) - Nutrition Sciences
Meredith College
Raleigh NCSkills
- KEYSKILLS —
- Team Building
- Organizational
- Communication
- Administrative
- Planning
- Financial Administration
- Natural Leadership
- Data Accuracy
- Quality Standards
- Overseeing Employees
- Hiring and Onboarding
- Payroll Operations
- Financial Reporting
- Staff Training
- Customer Care
Timeline
Universal Banker
Atlantic Union Bank
09.2023 - 03.2024
Manager of Operations
Health Nut Nutrition
04.2017 - 08.2023
Teller Associate
American National Bank
05.2000 - 04.2002
Some College (No Degree) - Paralegal Studies
Patrick Henry Community College
Graduate -
Magna Vista High School
Some College (No Degree) - Nutrition Sciences
Meredith College
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