Summary
Overview
Work History
Education
Skills
Timeline
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Dean Donahue

Roanoke

Summary

Dynamic General Manager with a proven track record at Chuck E Cheese, excelling in operational strategy and financial analysis. Expert in vendor management and team building, I successfully enhanced customer satisfaction while implementing cost-saving measures. Committed to regulatory compliance and fostering a collaborative work environment, I drive goal achievement through effective leadership.

Overview

12
12
years of professional experience

Work History

General Manager

Chuck E Cheese
Roanoke
04.2017 - Current
  • Developed and implemented operational strategies that improved efficiency, reduced costs, and maximized customer satisfaction.
  • Monitored financial performance to identify opportunities for cost savings and revenue enhancement.
  • Coordinated training activities to ensure compliance with company policies and health regulations.
  • Managed daily business operations, including budgeting, staffing, scheduling, and inventory control.
  • Maintained vendor relationships to secure optimal pricing on supplies and materials.
  • Resolved customer complaints swiftly while adhering to high service delivery standards.
  • Conducted regular meetings with senior management to evaluate progress against objectives.
  • Created a positive work environment through team-building activities that encouraged interdepartmental collaboration.

Waiter

Fat Pattys
Teays Valley
07.2016 - 04.2017
  • Assisted with closing tasks, including restocking supplies and cleaning equipment.
  • Took orders from patrons accurately and efficiently.
  • Anticipated guest needs to provide exceptional customer service.
  • Suggested additional items based on customer preferences to enhance dining experience.
  • Maintained compliance with safety and sanitation regulations when handling food and drinks.
  • Cleared dirty dishes promptly after each course to maintain cleanliness.
  • Delivered food and beverages in a timely manner to maximize guest satisfaction.
  • Prepared salads, appetizers, and garnishes to support kitchen staff operations.

District Service Supervisor

UniFirst
Huntington
06.2014 - 07.2016
  • Identified resource gaps to effectively meet customer demands.
  • Established strong relationships with key stakeholders across the organization.
  • Resolved escalated customer complaints promptly and professionally.
  • Collaborated with departments to develop effective solutions for customer needs.
  • Implemented cost-saving measures without compromising service quality.
  • Ensured compliance with regulations, policies, and standards related to service operations.
  • Conducted regular performance reviews of service technicians, providing improvement guidance.
  • Organized promotional events to increase awareness of service offerings among potential customers.

Resturant Manager

Cracker Barrel Restaurant
Cross Lanes
03.2013 - 06.2014
  • Managed day-to-day operations of restaurant, overseeing scheduling, budgeting, and inventory control.
  • Monitored ingredient stock levels to guarantee timely delivery of fresh produce.
  • Resolved employee conflicts effectively to maintain a positive work environment.
  • Performed maintenance checks on equipment to ensure optimal functioning.
  • Analyzed financial statements, identifying opportunities for cost savings and improvements.
  • Ensured compliance with food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Ordered supplies from vendors while adhering to budget guidelines.

Education

Some College (No Degree) - Buisness Management

Va Western Community Coillege
Roanoke, Va

Skills

  • Operational strategy and financial analysis
  • Vendor management and sourcing
  • Budgeting and forecasts
  • Inventory control and purchasing
  • Staff training and development
  • Customer service and support
  • Regulatory compliance
  • Team building and performance evaluation
  • Conflict resolution and problem solving
  • Goal achievement and time management

Timeline

General Manager

Chuck E Cheese
04.2017 - Current

Waiter

Fat Pattys
07.2016 - 04.2017

District Service Supervisor

UniFirst
06.2014 - 07.2016

Resturant Manager

Cracker Barrel Restaurant
03.2013 - 06.2014

Some College (No Degree) - Buisness Management

Va Western Community Coillege

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Dean Donahue