Dean Dukes
Alexandria
Summary
Seasoned Beauty Sales Manager with solid experience in leading sales teams, driving revenue growth, and enhancing customer satisfaction. Notable strengths include strategic planning, team leadership, and strong understanding of the beauty industry. Proven track record of improving sales performance by fostering positive client relationships and implementing effective sales strategies.
Overview
8
8
years of professional experience
Work History
Sales Manager, Beauty & Handbags
Saks Fifth Avenue
02.2025 - Current
- Drive sales by developing the selling and clienteling skills of Beauty Advisors
- Coach and develop Beauty Advisors to connect with customers and build sustainable client relationships
- Work closely with Business Managers and Beauty Advisors to establish deep client relationships and drive repeat business
- Leverage marketing tools to increase new client acquisition and engagement
- Build partnerships with brands and store leadership to grow business
- Onboard and train new Beauty Advisors, providing ongoing education and performance management
Co Clinic Manager
SkinSpirit Skincare Clinic and Spa
02.2024 - 02.2025
- Set the vision and direction for the clinic team, articulating priorities, and generating enthusiasm and energy against unified goals
- Manage all aspects of clinic daily operations, such as organizing workflow, optimizing schedules, addressing client feedback, inventory management, revenue performance, and other administrative duties
- Hold the team accountable for maintaining the highest of standards as related to client service, safety and compliance
- Recruit, retain, and develop a high-performing and diverse team
- Support staff development through 1:1 touch-bases, Individual Development Plans, coaching, and training/development
- Improve systems, policies, and procedures to increase efficiency and level of service
Multi-Unit Store Manager
The Estée Lauder Companies
03.2022 - 02.2024
- Managed daily operations across multiple retail locations
- Lead delivery of high-touch customer service philosophy of EL companies
- Maintained high standards for consumer experience through regular training and feedback sessions
- Develop strategies to drive sales, improve consumer experience and increase profitability
- Meet or exceed fiscal sales goals within operating budgets
- Recruit, retain and develop a high-performing and diverse team
Assistant Store Manager
Sephora
01.2019 - 03.2022
- Interview and onboard new beauty advisors to ensure staffing levels are maintained
- Measure KPIs and propose action plans to elevate client experience
- Ensured proper zoning on stage to support client needs and adjusted staffing levels.
- Coach Beauty Advisors when they engage clients about our loyalty programs and services
- Support brand partners and manage the planning and execution of events, services and classes
- Effectively execute and implement all company initiatives in a timely manner
Operations Leader
Sephora
09.2017 - 01.2019
- Oversaw daily activities of operations associates to enhance productivity
- Oversaw order fulfillment process, ensuring accuracy and high-quality service
- Oversaw inventory management, maintaining optimal stock levels
- Supervised store maintenance, ensuring cleanliness and operational efficiency
- Lead the setup and execution of sales events and promotions
- Participate in loss prevention efforts, maintaining a safe and secure shopping environment
Skills
- Team development
- Problem solving
- Conflict resolution
- Effective communication
- Revenue optimization
- Customer experience enhancement
- Operations management
- Inventory control
- Performance metrics analysis
- Coaching and mentoring
- Time management
- Recruiting and hiring
Timeline
Sales Manager, Beauty & Handbags
Saks Fifth Avenue
02.2025 - Current
Co Clinic Manager
SkinSpirit Skincare Clinic and Spa
02.2024 - 02.2025
Multi-Unit Store Manager
The Estée Lauder Companies
03.2022 - 02.2024
Assistant Store Manager
Sephora
01.2019 - 03.2022
Operations Leader
Sephora
09.2017 - 01.2019