Dean Hampton
Alexandria
Summary
Experienced in maintaining client satisfaction and collaborating with cross-functional teams to oversee the entire sales process. Known for being collaborative, hardworking, and possessing a flexible approach. Consistently strive to achieve strategic objectives and deliver exceptional results. Committed to driving success and fostering positive relationships within the organization.
Overview
9
9
years of professional experience
Work History
Channel Engagement Manager
ClearCompany
12.2019 - 08.2024
- Conducted regular check-ins with key partner contacts to discuss strategic goals, identify revenue opportunities, and maintain strong working relationships.
- Served as the primary point of contact for several large Professional Employer Organization (PEO) partners, managing communications and ensuring alignment between partner needs and company objectives.
- Collaborated directly with escalated clients to resolve complex issues, ensuring customer satisfaction and fostering long-term partnerships.
- Led product demos, webinars, and training sessions for internal teams and external partner representatives, driving engagement and increasing software adoption.
Solutions Specialist
Verizon Wireless
08.2017 - 05.2019
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed
- Identified opportunities for upselling additional services, resulting in increased revenue for the company
- Communicated complex technical concepts effectively to large business customers, fostering understanding and buy-in at all levels of the organization
- Conducted troubleshooting and diagnostic procedures on customer devices
- Developed advanced persuasion techniques to de-escalate conflicts, retain dissatisfied customers, and improve loyalty metrics
Building Manager
Lory Student Center, CSU
11.2015 - 09.2017
- Delivered professional, high-level customer service while addressing diverse inquiries and ensuring a positive experience
- Coordinated and managed over 80 events daily, ensuring smooth operations and adherence to building policies
- Oversaw building operations, handled escalated issues, enforced policies, and managed opening/closing procedures for the LSC
- Accurately detailed information about events in daily shift reports read by entire staff
- Acted as the main point of contact for in-building events, working closely with staff and supervisors to quickly resolve issues and maintain operational excellence
Education
Bachelor of Science - Business Administration, Organizational and Innovation Management, Global Environmental Sustainability
Colorado State University
Fort Collins, CO05.2017
Skills
- Consultative Selling
- Business Analysis
- Sales Enablement
- Strategic Thinking
- Best practices optimization
- Account Management
- Project Planning
- Risk Mitigation
- Revenue Generation
- Relationship Management
Timeline
Channel Engagement Manager
ClearCompany
12.2019 - 08.2024
Solutions Specialist
Verizon Wireless
08.2017 - 05.2019
Building Manager
Lory Student Center, CSU
11.2015 - 09.2017
Bachelor of Science - Business Administration, Organizational and Innovation Management, Global Environmental Sustainability
Colorado State University
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