Deanna Castrellon-Scalere
Midlothian
Summary
Committed and hardworking shift leader with 3+ years of experience directing food service. A well-rounded leader with a talent for supervising employees and teamwork. Swift problem solver with quick and practical solutions to a wide array of issues.
Overview
3
3
years of professional experience
Work History
University Cafe Associate
University cafe
09.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
- Boosted sales through upselling menu items and promoting daily specials to customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline processes and improve overall cafe operations.
- Supported training of new staff members, sharing best practices for success in their roles.
- Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.
- Increased repeat business by fostering positive relationships with regular customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Deli Associate
Food Lion
06.2023 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Inspected goods to establish accurate pricing and labeling.
- Managed efficient cash register operations.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lifeguard
CharterCreek Apartments
07.2023 - 07.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Shift Lead
Fire House Subs
12.2022 - 05.2023
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Improved team efficiency by implementing streamlined nightly workflows and task prioritization.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Shift Lead
Jersey Mikes Subs
11.2020 - 07.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
Bachelor of Science - Biology
Mary Baldwin University
05.2026
High School Diploma -
Cosby High School
Midlothian, VA05.2022
Skills
- Customer Loyalty
- First Aid/CPR
- Problem-Solving
- Teambuilding
- Data Entry
- Self-Motivated
- Training and Development
- Excellent Communication
- Cultural Awareness
- Teamwork and Collaboration
- Good Telephone Etiquette
- Loss Prevention Strategies
Timeline
Lifeguard
CharterCreek Apartments
07.2023 - 07.2023
Deli Associate
Food Lion
06.2023 - 08.2023
Shift Lead
Fire House Subs
12.2022 - 05.2023
University Cafe Associate
University cafe
09.2022 - Current
Shift Lead
Jersey Mikes Subs
11.2020 - 07.2022
Bachelor of Science - Biology
Mary Baldwin University
High School Diploma -
Cosby High School
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