Deanna Sowers
Floyd
Summary
Dynamic operations leader with a proven track record at Intact Insurance, excelling in team leadership and problem-solving. Enhanced employee accountability and performance through strategic goal setting and motivation. Adept at fostering strong interpersonal communication and maintaining compliance with company policies.
Overview
36
36
years of professional experience
Work History
Operations Manager
Intact Insurance
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw building facilities working with the building management team to ensure maintenance issues where addressed.
- Worked with our IT team on system upgrades to enable the team to work more efficiently.
Premium Audit Technician
Atlantic Mutual Insurance Companies
07.1989 - 04.2024
- Increased client satisfaction through timely communication regarding audit progress and results.
- Ensured data confidentiality throughout all stages of the audit process, maintaining the highest levels of integrity and professionalism.
- Prepared clear and concise audit reports, detailing findings and suggesting corrective actions for optimal business performance.
- Performed auditing work in accordance with rigorous auditing standards and principles.
Operations Supervisor
Intact Insurance
12.2014 - 01.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Worked closely with my manager and served as a back up in her absence.
Senior Underwriting Assistant
Onebeacon Insurance
12.2010 - 12.2014
- Processed quotes, new and renewal issues and endorsements for commercial accounts for various lines, package, workers compensation, MA auto.
- Assisted with the on boarding of new products helping to develop procedures and guidelines.
- Served as a mentor for new hires.
- Served as a backup for the manager in her absence.
Underwriting Assistant II
OneBeacon Insurance
03.2006 - 12.2010
- Processed new quotes, new & renewal issues and endorsements for various lines property, general liability, auto, umbrella, workers compensation, Inland Marine and MA auto.
Premium Audit Technician
OneBeacon Insurance
04.2004 - 03.2006
- Developed strong relationships with stakeholders by maintaining open lines of communication throughout the entire audit process.
- Conducted comprehensive audits for accurate financial reporting and compliance with regulations.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Floyd County High School
Floyd, VASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Goal setting
- Interpersonal communication
Timeline
Operations Manager
Intact Insurance
01.2023 - Current
Operations Supervisor
Intact Insurance
12.2014 - 01.2023
Senior Underwriting Assistant
Onebeacon Insurance
12.2010 - 12.2014
Underwriting Assistant II
OneBeacon Insurance
03.2006 - 12.2010
Premium Audit Technician
OneBeacon Insurance
04.2004 - 03.2006
Premium Audit Technician
Atlantic Mutual Insurance Companies
07.1989 - 04.2024
Floyd County High School
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