Deanne Johnson
Galax
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
2
2
years of professional experience
Work History
Insurance Agent
The Alliance
02.2026 - 04.2026
- Assisted clients in selecting appropriate insurance policies.
- Explained coverage options and benefits to prospective customers.
- Processed policy applications and ensured accurate documentation.
Insurance Agent
Teleperformance USA
Galax
04.2025 - 11.2025
- Assisted clients in selecting appropriate insurance policies.
- Explained coverage options and benefits to prospective customers.
- Processed policy applications and ensured accurate documentation.
Customer Service Representative
Sutherland Healthcare Solutions
Galax
08.2024 - 02.2025
- Assisted clients with inquiries regarding healthcare services and benefits.
- Processed patient information using electronic health record systems efficiently.
- Resolved customer complaints by providing accurate information and solutions.
Education
Alleghany High
Sparta, NCSkills
- Policy writing
- Client assessment
- Risk evaluation
- Document management
- Coverage analysis
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Sales strategies
- Quotes and sales
- Negotiation skills
- Insurance sales strategy
- Leads prospecting
- Lead development
- Licensed insurance agent
- Cold calling
Timeline
Insurance Agent
The Alliance
02.2026 - 04.2026
Insurance Agent
Teleperformance USA
04.2025 - 11.2025
Customer Service Representative
Sutherland Healthcare Solutions
08.2024 - 02.2025
Alleghany High