Debbie Johns
Fredericksburg
Summary
Dedicated and results-driven professional with a proven ability to efficiently and effectively address customer needs, ensuring satisfaction and loyalty. Committed to contributing positively to team dynamics and driving organizational success through a proactive approach. Ready to leverage skills and experience to enhance the customer experience within the company.
Overview
32
32
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
KOLMAC/CCG
12.2024 - Current
- Facilitated patient registration processes, ensuring accuracy and compliance with health regulations.
- Coordinated insurance verification and pre-authorization requests to optimize patient access to services.
- Streamlined appointment scheduling procedures, enhancing patient experience and reducing wait times.
- Trained new staff on patient access protocols, improving team efficiency and knowledge retention.
- Advocated for patients by resolving inquiries and concerns promptly, fostering trust and satisfaction in care services.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
MEDICAL OFFICE ADMINISTRATOR
WOODBRIDGE METHADONE TREATMENT CENTER
11.2017 - 12.2024
- Answer telephones and direct calls to appropriate staff.
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Assist program director to perform monthly program requirements.
- Medical billing, checking insurance eligibility, record and document results.
- Assisting with scheduling counseling and other appointments as needed.
- Participating in treatment team meetings, taking detailed minutes of weekly meetings.
- Assist with maintenance portion of personnel records to include Updating license verifications, Track employee annual TB testing and scheduling CPR and Crisis Intervention training for new and existing staff.
- Completing daily financial reports including reconciliation of patient’s accounts.
- Cash handling/Taking payments to be posted to patient’s accounts.
- Receiving and sorting mail and deliveries including proof of delivery.
- Obtaining and maintaining patient drug screen results in accordance with company SOP.
- Processed patient intake forms, ensuring accuracy and compliance with confidentiality regulations.
- Assisted in maintaining electronic health records, improving data accessibility for medical staff.
- Provided exceptional customer service to patients, addressing inquiries and resolving concerns effectively.
- Trained new staff on office procedures and software systems to enhance team efficiency.
- Streamlined check-in procedures, reducing wait times and enhancing patient satisfaction levels.
- Collaborated with healthcare professionals to ensure seamless communication regarding patient care plans.
PHARMACY TECHNICIAN
INTERGRATIONS LLC
07.2015 - 12.2020
- Clean and help maintain equipment or work area and sterilize glassware, according to prescribed methods.
- Receive written prescriptions or refill requests and verify that information is complete and accurate.
- Establish and maintain patient profiles, including lists of medications taken by individual patients.
- Maintain proper storage and security conditions for drugs.
- Prepack bulk medicines, fill bottles with prescribed medications.
PHARMACY TECHNICIAN CPHT II
NOVANT PRINCE WILLIAM HOSPITAL
04.2013 - 07.2016
- Receive written prescriptions or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Prepack bulk medicines fill bottles with prescribed medications, and type and affix labels.
- Transfer medications from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.
- Supply and monitor robotic machines that dispense medicine into containers and label containers.
- Compute charges for medications or equipment dispensed to hospital patients and enter data in computer.
- Restock intravenous (IV) supplies and add measured drugs or nutrients to IV solutions under sterile conditions to prepare IV packs for various users, such as chemotherapy medication.
PHARMACY TECHNICIAN CPHT II
CRA/SPECTRUM HEALTH
03.2007 - 12.2013
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
- Price and file prescriptions that have been filled.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
- Order, Label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
- Supply and monitor robot machines that dispense medicine into containers and label the containers.
PHARMACY TECHNICIAN CPHT II
KAISER PERMANENTE
01.1994 - 01.2007
- Help patients at the window.
- Fill and prepare prescriptions for patients.
- Post visits follow up phone call to patients.
- Maintain and set up over the counter medication cabinet.
- Schedule technicians on a daily as well as monthly basis.
- Keep shelves stocked, maintain and control inventory.
- Utilize PC to enter and retrieve patient data.
Education
DIPLOMA -
THOMAS EDISON HIGH SCHOOL
Skills
- Strong Work Ethic
- Critical Thinking
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Insurance billing
- Patient registration
- Healthcare software
- Customer service
- Problem-solving
- Multitasking and organization
Timeline
PATIENT ACCESS SPECIALIST
KOLMAC/CCG
12.2024 - Current
MEDICAL OFFICE ADMINISTRATOR
WOODBRIDGE METHADONE TREATMENT CENTER
11.2017 - 12.2024
PHARMACY TECHNICIAN
INTERGRATIONS LLC
07.2015 - 12.2020
PHARMACY TECHNICIAN CPHT II
NOVANT PRINCE WILLIAM HOSPITAL
04.2013 - 07.2016
PHARMACY TECHNICIAN CPHT II
CRA/SPECTRUM HEALTH
03.2007 - 12.2013
PHARMACY TECHNICIAN CPHT II
KAISER PERMANENTE
01.1994 - 01.2007
DIPLOMA -
THOMAS EDISON HIGH SCHOOL