Debora Gonzalez
Williamsburg
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at One Clean Place, showcasing expertise in logistics management and exceptional customer service. Spearheaded quality assurance initiatives at King Creek Resorts, leading to significant cost savings. Skilled in CRM software and adept at fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Dispatch Coordinator
One Clean Place
06.2024 - Current
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Organized paperwork and explained individual job parameters for each assignment.
Assistant Manager of Housekeeping
One Clean Place
03.2023 - 06.2024
- Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Increased revenue through upselling additional services such as deep-cleaning packages or special amenities upon arrival.
- Developed new procedures for efficient room turnovers, maximizing room availability for incoming guests.
- Coordinated with maintenance teams for timely repairs, ensuring optimal conditions for guests at all times.
- Maintained immaculate hotel rooms, public areas, and back-of-house spaces to exceed guest expectations.
- Improved overall guest satisfaction by efficiently managing housekeeping staff and ensuring adherence to high-quality cleaning standards.
- Assisted in budgeting processes, contributing to cost-effective decision-making and resource allocation.
Quality Assurance
King Creek Resorts
01.2022 - 02.2023
- Enhanced project deliverables with meticulous attention to detail in quality assurance processes.
- Reduced discrepancies between internal and third-party reporting through rigorous quality assurance checks.
- Directed cost management, utilization management, quality assurance and medical protocol development initiatives.
- Optimized resource allocation, leading to cost savings without compromising on quality assurance efforts.
- Spearheaded quality assurance initiatives to identify areas requiring attention, implement corrective measures promptly.
- Managed quality assurance initiatives.
Housekeeping Supervisor
One Clean Place
10.2020 - 12.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Daycare Assistant
Son Catcher Learning School
08.2016 - 09.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
Housekeeping Supervisor
Mastercorp
11.2007 - 02.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
High School Diploma -
Luis Felipe Crespo
Puerto Rico05-1998
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Work crew dispatch
- Customer service
- CRM software
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
One Clean Place
06.2024 - Current
Assistant Manager of Housekeeping
One Clean Place
03.2023 - 06.2024
Quality Assurance
King Creek Resorts
01.2022 - 02.2023
Housekeeping Supervisor
One Clean Place
10.2020 - 12.2021
Daycare Assistant
Son Catcher Learning School
08.2016 - 09.2020
Housekeeping Supervisor
Mastercorp
11.2007 - 02.2016
High School Diploma -
Luis Felipe Crespo
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