Deborah Ferguson
Rocky Mount
Summary
Dynamic professional with extensive experience in golf operations, notably as Tournament Administrator for Scott Robertson Memorial. Proven track record in customer service and data management, utilizing Microsoft Excel to streamline applicant processes. Adept at communication and decision-making, ensuring successful event execution and participant satisfaction.
Overview
33
33
years of professional experience
Work History
Tournament Administrator
Scott Robertson Memorial/The First Tee Roanoke Val
10.1999 - Current
- Administrator for one of the top junior golf events in the nation, that attracts junior golfers from all corners of the United States and the world.
- Establish criteria, for selecting fields, for each year's event. This requires research into thousands of other junior golf events, rankings and honors.
- Create applications for the Scott Robertson Memorial tournament and multiple qualifiers.
- Review hundreds of applications each year and communicate concisely with applicants and their parents or guardians. This could include declining applications to the event, in a thoughtful manner.
- Handled sensitive information discreetly, maintaining strict confidentiality for applicants and participants.
- Created and Maintained a large Excel database to easily access hundreds of applicants personal information and preferences.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Coordinate with vendors, volunteers, professionals, organizations and participants for the many activities and events before, during and after the event.
- Provided exceptional customer service to both participants and parents or guardians, through availability, email and paper correspondence and honest communication.
Golf Shop Merchandiser
Roanoke Country Club
01.1997 - 10.1999
- Greeted members and assisted them with their purchases, tee times and other club services.
- Met with vendors to order women's and men's apparel and accessories for golf shop.
- Assisted with golf events and daily golf activities at Roanoke Country Club.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Assistant to the Golf Professional
The Water's Edge Country Club
03.1994 - 01.1997
- Assisted Head Golf Professional with shop administrative duties.
- Greeted guests in with friendliness and professionalism.
- Assisted with golf tournaments and events.
- Assisted in Golf Shop merchandising.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Club Manager
Cedars Country Club
01.1992 - 03.1994
- Managed golf operations for a semi-private country club.
- Reported to the Board of Directors on the daily activities and golf rounds at the facility.
- Owned and operated the golf shop merchandise sales as well as snack bar.
- Reported beer sales, greens fees and cart fees to the treasurer.
- Supervised several employees.
Education
Anthropology
Longwood University
Farmville, VA05-1990
Skills
- Customer service
- Data entry
- Attention to detail
- Time Management
- Communication Skills
- Recordkeeping and file management
- MS office
- Documentation and reporting
- Decision-making
- Constant Contact
- Microsoft Excel
- Golf Genius
Timeline
Tournament Administrator
Scott Robertson Memorial/The First Tee Roanoke Val
10.1999 - Current
Golf Shop Merchandiser
Roanoke Country Club
01.1997 - 10.1999
Assistant to the Golf Professional
The Water's Edge Country Club
03.1994 - 01.1997
Club Manager
Cedars Country Club
01.1992 - 03.1994
Anthropology
Longwood University
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