Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Deborah Legree

Richmond

Summary

Dynamic Operations Manager with a proven track record at Crothall Healthcare Services, excelling in staffing management and quality assurance. Adept at enhancing customer satisfaction through effective process improvement and team leadership. Committed to maintaining compliance regulations while fostering a productive work environment. Recognized for resolving customer complaints swiftly and effectively.

Overview

21
21
years of professional experience

Work History

Operations Manager

Crothall Healthcare Services
Richmond
10.2024 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.

Patient Service Representative

Bon Secours
Richmond
05.2023 - 09.2024
  • Reviewed patient accounts for accuracy on a regular basis.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Provided support with various tasks such as scheduling tests, ordering supplies.
  • Scanned documents into electronic health record system as needed.
  • Provided customer service by answering patient questions and addressing concerns.
  • Inputted patient demographic data into electronic health record system.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.

Operations Manager

Henrico Doctors Hospital
Henrico
01.2019 - 04.2023
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.

Operations Manager

Chippenham Hospital
Richmond
02.2017 - 02.2019
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

EVS Supervisor

Johnston-Willis Hospital
Richmond
01.2017 - 01.2019
  • Resolved customer complaints related to housekeeping services in a timely manner.
  • Conducted regular inspections of work areas to ensure quality standards were met.
  • Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
  • Resolved conflicts among staff members in a professional manner.
  • Developed and maintained a positive working environment for all staff members.

Housekeeper

Johnston-Willis Hospital
Richmond
02.2015 - 01.2017
  • Ensured that all health standards were met during cleaning operations.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Followed safety procedures when handling hazardous materials.

Eligibility Specialist

NYC HRA Dept. of Social Services
New York
03.2004 - 04.2014
  • Assisted clients with completing forms required for processing applications.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Collaborated with other departments within the organization to ensure accurate processing of applications.
  • Assessed potential fraud cases by conducting investigations into suspicious activities.
  • Attended regular training sessions to stay up-to-date on new rules and regulations.
  • Processed client applications in accordance with established guidelines.

Education

High School Diploma -

William H. Maxwell Vocational H.S
Brooklyn, NY
06-1979

Some College (No Degree) - Business Education/Travel And Tourism

University of Phoenix
Tempe, AZ

Skills

  • Staffing management
  • Operational procedures
  • Compliance regulations
  • Quality assurance
  • Customer satisfaction
  • Process improvement
  • Team leadership
  • Customer service
  • Cultural awareness

Affiliations

  • Server and Bartender in the restaurant industry
  • Driver UZURV at platform for disabled and handicapped workers

Timeline

Operations Manager

Crothall Healthcare Services
10.2024 - Current

Patient Service Representative

Bon Secours
05.2023 - 09.2024

Operations Manager

Henrico Doctors Hospital
01.2019 - 04.2023

Operations Manager

Chippenham Hospital
02.2017 - 02.2019

EVS Supervisor

Johnston-Willis Hospital
01.2017 - 01.2019

Housekeeper

Johnston-Willis Hospital
02.2015 - 01.2017

Eligibility Specialist

NYC HRA Dept. of Social Services
03.2004 - 04.2014

High School Diploma -

William H. Maxwell Vocational H.S

Some College (No Degree) - Business Education/Travel And Tourism

University of Phoenix

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Deborah Legree