Deborah Smith-Todd
Harrisonburg
Summary
Three or more delivery driver daily. Dynamic leader with a proven track record at AutoZone, excelling in customer service and team leadership. Skilled in fostering high-quality service delivery and enhancing customer satisfaction, while efficiently managing staff and resources. Demonstrated ability to resolve conflicts and mentor team members, significantly improving team performance and operational efficiency.
Overview
2
2
years of professional experience
Work History
Manager
AutoZone
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Completed various tasks within given deadlines.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Diploma - Basic
Harrisonburg High School
Harrisonburg, VA06.1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Customer relationship management (CRM)
Timeline
Manager
AutoZone
10.2022 - Current
Diploma - Basic
Harrisonburg High School
Similar Profiles
Jerod AllenJerod Allen
Retail Sales Associate at AutoZoneRetail Sales Associate at AutoZone
Ezra DixonEzra Dixon
Commercial Driver at AutoZoneCommercial Driver at AutoZone
Michelle CritelliMichelle Critelli
Commercial Sales Manager at AutoZoneCommercial Sales Manager at AutoZone