Debra Campbell
Norfolk
Summary
Dynamic customer care professional with a strong background at Five Below, excelling in conflict mediation and active listening. Proven ability to manage high-pressure situations with professionalism, ensuring customer satisfaction and effective problem-solving. Recognized for exceptional documentation skills and teamwork, contributing to a positive service environment.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Five Below
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
State Police Officer
Penna State Police
10.1981 - 12.1984
Patrolling highways, investigating criminal activities, investigating accidents, helping residents in one on one situations
Education
Bachelor of Science - Law Enforcement/ Probation Parole
Mercyhurst University
Erie, PABecoming A State Police Officer
Penna State Police Academy
Harrisburg, PASkills
- Conflict mediation
- Customer relations
- Documentation and reporting
- Active listening
- Verbal and written communication
- Decision-making
- Stress management
- Calm under pressure
- Teamwork and collaboration
- Calm and professional under pressure
- De-escalation techniques
- Recordkeeping strengths
Certification
Diploma of graduation from state police academy.
Timeline
Customer Care Representative
Five Below
11.2022 - 05.2023
State Police Officer
Penna State Police
10.1981 - 12.1984
Bachelor of Science - Law Enforcement/ Probation Parole
Mercyhurst University
Becoming A State Police Officer
Penna State Police Academy
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