Debra Dupree
Newport News
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Sets example for work ethic, punctuality and quality. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Team Leader
Maximus
Newport News
05.2023 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Implemented strategic plans to enhance team performance and productivity.
Customer Service Representative
Maximus Call Center
Newport News
12.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Rainbow
Newport News
08.2019 - 06.2022
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
Telemarketer
Williamsburg Plantation Resort
Hampton
01.2019 - 07.2019
Cashier
Wendy's
03.2017 - 07.2018
Education
Associate of Science -
Thomas Nelson Community College
Hampton, VA05-2026
High school or equivalent -
Heritage High School
Newport News, VA06.2018
Skills
- Call Center
- Customer Service
- Data Entry
- Communication skills
- Team lead
- Data analysis
- Coaching
- Team motivation
- Complex Problem-solving
- Attention to detail
- Quality improvement
- Sales associates
- Cash handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Leader
Maximus
05.2023 - Current
Customer Service Representative
Maximus Call Center
12.2019 - Current
Sales Associate
Rainbow
08.2019 - 06.2022
Telemarketer
Williamsburg Plantation Resort
01.2019 - 07.2019
Cashier
Wendy's
03.2017 - 07.2018
Associate of Science -
Thomas Nelson Community College
High school or equivalent -
Heritage High School