Debra Emmendorfer

Provide mortgage information to members regarding products,services and rates

Analyze, research and resolve problems and discrepancies related to members accounts

Inform members of Navy Federal products and aid in decision making

Respond to inquiries about mortgage applications, regarding status, problems and concerns

Implement and update automatic member payment options for mortgage and equity loans

Process Payoff requests

Perform account transactions and all duties required for MSR-CCO

Research problems with property tax, homeowners insurance payments and escrow analysis

Execute first call resolution including research and follow-up

Prepare weekly route schedules for drivers

Prepare all invoices and process A/R

Answer and route incoming calls including providing customer service for current and new customers

Take quote requests and send to logistics

Work on special projects as requested

Screen applicants by performing credit and criminal background checks and verifying employment and address history

Speaking with current and prior landlords to determine whether they would be a good tenant

Prepare all rental agreements and move in/out requirements

Process all account receivables and payables

Verify policy coverage limits, deductible amounts, insureds,insured property address, mailing address and premium amounts

Process all policy documents and prepare for delivery

Work closely with underwriters to compose all special requests oe added amendments to policies

Assume the tracking and reconciliation of facultative reinsurance trial balances for amounts due from or to reinsurers

Research and evaluate the process of Salvage and Subrogation computation as it applies to CSIG and the Truck Program specifically

Analyze current processing flow and money flow for Truck Program Claim Deductible Deposit Billings

Reconcile and balance bank accounts for multiple insurance programs and research any discrepancies

Sale of Life Insurance, Health Insurance, Disability Insurance, Annuities, Mutual Funds and Property and Casualty Insurance

Servicing clients for policy changes and death claims

Review underwriting process to ensure policies are issued in a timely manner

Process all account payables, input to system and ensure all accounts are paid in a timely manner

Approve and process all expense reports

Prepare monthly and yearly supporting schedules, general ledger, trial balance and financial statements

Maintain prepared insurance and amortization on a monthly basis

Maintain and depreciate all fixed assets

Analyze and reconcile general ledger accounts

Process treasury master, analyze and balance bank accounts and make investments

Prepare company budgets on a yearly basis and maintain them throughout the year

Prepare 1099 forms for IRS reporting