Deidrea Jacobs
Virginia Beach
Overview
4
4
years of professional experience
1989
1989
years of post-secondary education
Work History
Patient Assistance Specialist
Urology of Virginia
Virginia Beach
10.2021 - Current
- Managed a high volume of calls to schedule appointments efficiently.
- Verify patient appointments, with accuracy.
- Register New Patients, capturing demographics and insurance details.
- Communicate effectively with providers and clinical teams utilizing accurate documentation and medical terminology.
- Identified needs of callers promptly and efficiently.
- Triaged calls from patients to get the best care required.
- Responded to patient inquiries, providing information about services and procedures.
- Followed guidelines for verifying HIPAA for our patients.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained positive working relationship with fellow staff and management.
- Utilized Athena, Epic, Phressia, Microsoft programs.
Education
Medical Assisting - Medical Assisting
Kee Business College
Richmond, VA 09.1990 - 09.1991
William H. Maxwell High School
Brooklyn , NYSkills
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Medical terminology
Timeline
Patient Assistance Specialist
Urology of Virginia
10.2021 - Current
Medical Assisting - Medical Assisting
Kee Business College
09.1990 - 09.1991
William H. Maxwell High School