Delena Daniels
Suffolk
Summary
Dedicated professional with strong customer service skills, adept at problem-solving and adaptability. Experienced in coordinating office operations and enhancing client satisfaction through tailored insurance solutions. Detail-oriented nursing student currently pursuing a Bachelor of Science in Nursing (BSN) with clinical experience in acute care, long-term care, and community health settings. Building skills in-patient assessment, medication administration, and interdisciplinary collaboration to support high-quality, patient-centered care. Committed to maintaining patient safety, effective communication, and delivering compassionate care.
Overview
10
10
years of professional experience
Work History
Office Manager, Insurance Producer
Divine Insurance Group, LLC
Newport News, VA
01.2022 - 10.2025
- Coordinated office operations, ensuring smooth workflow and timely completion of administrative tasks.
- Developed and implemented office policies that enhanced operational efficiency and employee productivity.
- Developed customized insurance solutions to meet client needs and preferences.
- Provided expert guidance on policy options, coverage limits, and claims processes.
Business Office Associate/ Service Operator
CARMAX
San Diego, CA
05.2019 - 06.2020
- Processed customer transactions accurately and efficiently, ensuring a seamless purchasing experience.
- Resolved customer inquiries and issues promptly, fostering positive relationships and trust.
- Coordinated service schedules to meet customer demands and enhance satisfaction levels.
- Maintained organized records of sales and inventory, improving retrieval time for audits.
- Assisted in training new associates on operational procedures and software usage.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
CPhT
CVS Caremark
San Antonio, TX
05.2015 - 02.2016
- Facilitated timely prior authorization requests, ensuring compliance with regulatory requirements.
- Analyzed patient information to determine eligibility for insurance coverage and benefits.
- Collaborated with healthcare providers to gather necessary documentation for authorization submissions.
- Streamlined communication processes between patients, providers, and insurance companies to enhance workflow efficiency.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Chesapeake08-2026
No Degree - Pharmacy Technician Certification
Northwest Vista College
San Antonio, TX05-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Flexible and adaptable
- Data entry
- Document management
- Keyboard 85-90 wpm
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Timeline
Office Manager, Insurance Producer
Divine Insurance Group, LLC
01.2022 - 10.2025
Business Office Associate/ Service Operator
CARMAX
05.2019 - 06.2020
CPhT
CVS Caremark
05.2015 - 02.2016
Bachelor of Science - Nursing
Arizona College of Nursing
No Degree - Pharmacy Technician Certification
Northwest Vista College