Delilah Medina
King William
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Proven to learn and apply new skills at an accelerated rate. My experience spans from frontline emergency services to educational and administrative roles, showcasing versatility and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
King William Sheriff's Office
01.2023 - Current
- Answered emergency and service-related calls
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Operated VCIN/NCIC terminals.
- Entered and modified court paperwork as needed.
- Trained new communications officers
Emergency Medical Technician
LifeCare
03.2021 - 12.2022
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
Emergency Room Technician
Sentara Healthcare
01.2022 - 08.2022
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and IV insertion.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Increased accuracy of medical records by meticulously documenting patient information and treatment procedures.
- Precepted new ER technicians
Lead Teacher
La Petite Academy Inc.
10.2020 - 02.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Maintained organized, fun and interactive classroom to help children feel safe.
Lead Teacher
Starling Childcare
07.2020 - 10.2020
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Applied play-based strategies to provide diverse approaches to learning.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
Office Secretary
Ovalle Construction
02.2020 - 07.2020
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Handled all bookkeeping and bill payments
- Translated documents to/from english and spanish
- Edited, scaled and printed construction blueprints
- Monitored office inventory and ordered all necessary supplies
- Managed payroll processes accurately, ensuring timely compensation for all employees.
Waitress
IHOP
07.2017 - 02.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certificate of Technical Studies - Emergency Medical Services
Rappahannock Community College
Glenns, VA05-2021
High School Diploma -
Douglas Southall Freeman High School
Henrico, VA06-2018
Skills
- Medical terminology
- Multitasking Abilities
- Critical thinking
- Electronic medical record software
- Problem-solving abilities
- Team leadership
- Criminal justice knowledge
Certification
- CPR/AED Certification
- National Incident Management System (NIMS) Integration Center Certification - Federal Emergency Management Agency.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- DCJS Communications Officer Basic
Timeline
Emergency Communications Officer
King William Sheriff's Office
01.2023 - Current
Emergency Room Technician
Sentara Healthcare
01.2022 - 08.2022
Emergency Medical Technician
LifeCare
03.2021 - 12.2022
Lead Teacher
La Petite Academy Inc.
10.2020 - 02.2021
Lead Teacher
Starling Childcare
07.2020 - 10.2020
Office Secretary
Ovalle Construction
02.2020 - 07.2020
Waitress
IHOP
07.2017 - 02.2020
Certificate of Technical Studies - Emergency Medical Services
Rappahannock Community College
High School Diploma -
Douglas Southall Freeman High School
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