Delora Crawford
North Chesterfield
Summary
Dynamic healthcare professional with a strong track record in overseeing front-desk operations, optimizing patient scheduling, and managing medical records. Renowned for my collaborative approach and ability to streamline office workflows, I thrive in adapting to changing needs. Proficient in patient communication, appointment coordination, and providing exceptional administrative support.
Overview
6
6
years of professional experience
Work History
Medicaid Provider Enrollment Specialist
Gainwell Technologies
04.2024 - 03.2025
- Optimized enrollment and screening procedures for over 50 providers within the Virginia Medicaid program, significantly enhancing service delivery efficiency.
- Maintained and regularly updated provider records, ensuring complete accuracy in the documentation of licenses, Social Security numbers, National Provider Identifiers (NPIs), and Tax Identification Numbers (TINs).
Welcome Coordinator
Oak Street Health
08.2023 - 03.2024
- Efficiently scheduled over 50 weekly appointments using the electronic medical records (EMR) system to support streamlined patient care.
- Managed electronic faxing of monthly documents, ensuring timely and accurate transmission of records.
- Handled an average of 50 scheduling-related calls per week, contributing to a increase in appointment bookings through effective communication and coordination.
- Coordinated and facilitated a comprehensive onboarding process for new employees, ensuring a smooth transition and compliance with organizational protocols.
Vaccine Scheduler
Omni Interactions Call Center
05.2021 - 06.2023
- Successfully coordinated COVID-19 vaccination appointments, optimizing schedule efficiently and accessibility.
- Handled 100+ patient calls daily while ensuring professionalism and empathy in every interaction.
Medical Appointment Scheduler
Chime Solutions Call Center Kaiser Permanente
04.2019 - 04.2021
- Streamlined patient scheduling by using EPIC, enhancing the accuracy of records for over 500 patients.
- Managed up to 50 inbound patient calls daily, electively scheduling, rescheduling, and canceling appointments.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Education
Bachelor of Business Administration (BBA) - Business Administration And Management
American Intercontinental University
09-2026
Skills
- Microsoft Word
- Communication
- Problem-solving
- Time management
- Active listening
- Appointment Scheduling
- Medical Terminology
- Computer Proficiency
- Leadership Capabilities
- Medical terminology
- Data entry proficiency
- Customer service
Timeline
Medicaid Provider Enrollment Specialist
Gainwell Technologies
04.2024 - 03.2025
Welcome Coordinator
Oak Street Health
08.2023 - 03.2024
Vaccine Scheduler
Omni Interactions Call Center
05.2021 - 06.2023
Medical Appointment Scheduler
Chime Solutions Call Center Kaiser Permanente
04.2019 - 04.2021
Bachelor of Business Administration (BBA) - Business Administration And Management
American Intercontinental University
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