- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Interior Design
- Drawing and Painting
- Photography
- Crafting and DIY Projects
Delphine Lessa
Woodbridge
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Hand and Stone Massage and Facial Spa
11.2025 - Current
- Led team initiatives to enhance customer experience and brand loyalty.
- Implemented inventory management systems to streamline stock control processes.
- Collaborated with cross-functional teams to execute marketing strategies effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Hand and Stone Massage and Facial Spa
07.2023 - Current
- Assisting Spa Management with providing excellent customer service
- Ensuring a positive customer experience
- Booking and rescheduling massage and facial appointments
- Handling direct incoming calls from customers
- Marketing services to patients
- Selling spa products, memberships, and gift cards
- Attending events on behalf of spa for Marketing
- Assisting customers with setting up spa accounts and managing accounts
- Cleaning and stocking of spa and products
- Assisting with laundry
Server
Cracker Barrel Country Store and Restaurant
06.2022 - Current
- Food Server
- Restocking supplies and food
- Assisting with cleaning and stocking within the dining room
Sales Associate/cashier
Bath And Body Works
09.2024 - 01.2025
- Delivered exceptional customer service, enhancing overall shopping experience for patrons.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment.
- Trained new associates on product knowledge and sales strategies to improve team performance.
- Developed promotional displays to attract customers and increase product visibility.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Store Associate
TJ Maxx Department Store
12.2021 - 06.2022
- Supporting store Management
- Annual Store Inventory
- Assisting customers with shopping needs and ensuring a positive customer experience
- Stocking and restocking of store merchandise.
- Nightly store recovery and close
- Transfer to sister store while Marshall’s closed for relocation
Store Associate
Marshall’s Department Store
08.2020 - 12.2021
- Supporting store Management
- Annual Store Inventory
- Assisting customers with shopping needs and ensuring a positive customer experience
- Stocking and restocking of store merchandise
- Nightly store recovery and close
Education
High School Diploma - Visual Arts/General Studies
Northern Virginia Community College
Woodbridge, VA01-2027
General Diploma - undefined
Indian River High School
Chesapeake, VA01.2022
Skills
- Microsoft Office
- Multi-line phone systems
- Computers and Tablets
- Team leadership
- Customer service
- Time management
- Problem-solving
- Staff training and development
- Goal setting
Interests
Timeline
Assistant Manager
Hand and Stone Massage and Facial Spa
11.2025 - Current
Sales Associate/cashier
Bath And Body Works
09.2024 - 01.2025
Hand and Stone Massage and Facial Spa
07.2023 - Current
Server
Cracker Barrel Country Store and Restaurant
06.2022 - Current
Store Associate
TJ Maxx Department Store
12.2021 - 06.2022
Store Associate
Marshall’s Department Store
08.2020 - 12.2021
General Diploma - undefined
Indian River High School
High School Diploma - Visual Arts/General Studies
Northern Virginia Community College