Delphine Morris
Colonial Heights
Summary
Accomplished Store Manager with proven expertise in customer relationship management and employee training. Excelled in process improvement and operational oversight, driving team performance and enhancing customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Richmond
03.2017 - Current
- Managed daily operations and ensured store compliance with company policies.
- Supervised staff training and development to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Administrative Manager
St Mary's Hositpal
Saginaw
02.2013 - 02.2017
- Managed daily administrative operations to ensure efficiency at St Mary's Hospital.
- Facilitated communication between departments to streamline processes and workflows.
- Developed and implemented administrative policies to enhance operational effectiveness.
- Assisted in budgeting and financial planning for departmental needs and resources.
- Maintained patient records management system, ensuring confidentiality and accuracy upheld.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Store Manager
Wendy's
Muskegon
03.1996 - 01.2013
- Managed daily operations and ensured store compliance with company policies.
- Supervised staff training and development to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
- Implemented promotional campaigns to drive sales and improve customer engagement.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Collaborated with corporate teams on strategic initiatives for store improvement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Science - Business Administration
Bryant & Stratton College
VA06-2000
Skills
- Customer relationship management
- Employee training
- Process improvement
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Team building
- Friendly and positive
- Team motivation
- Employee supervision and motivation
- Operations oversight
- Leadership development
- Profit margin optimization
- Recruitment and hiring
- Multitasking and organization
- Store opening and closing procedures
- Goals and performance
- Leading staff meetings
- Team development
- Accurate cash handling
- Hourly shift management
- Store merchandising
- Team building and leadership
- Shift scheduling
- Staff supervision
Certification
Pharmacy Technician Training License
Timeline
Store Manager
Walgreens
03.2017 - Current
Administrative Manager
St Mary's Hositpal
02.2013 - 02.2017
Store Manager
Wendy's
03.1996 - 01.2013
Bachelor of Science - Business Administration
Bryant & Stratton College