Delsy Hernandez
Stafford
Summary
Detail-oriented professional with strong financial reconciliation, compliance auditing, and team leadership skills. Committed to enhancing operational efficiency and ensuring accuracy in financial records.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Koons Tysons Toyota
McLean
12.2023 - Current
- Reconciled accounts and tracked outstanding balances by reviewing weekly third-party manufacturer statements, enhancing accuracy of financial records
- Posted payments and processed customer refunds and charges per company policies, maintaining compliance and customer satisfaction
- Processed new warranty agreements and cancellations based on customer and lienholder requests, ensuring compliance with contractual requirements
- Coordinated communication between service departments, lien-holders, and customers to deliver timely warranty status updates, improving customer awareness
Internal Compliance Auditor
Koons Tysons Toyota
McLean
08.2023 - 12.2023
- Conducted comprehensive audits to evaluate compliance with financial regulations and internal policies, identifying areas for improvement.
- Developed and implemented audit procedures enhancing operational efficiency and risk management practices.
- Maintained open communication with management on audit findings, ensuring timely resolution of issues identified.
- Prepared detailed reports and maintained compliance database, ensuring accurate tracking of audit findings.
Health and Wellness Assistant Manager
Whole Food Market
Fairfax
01.2022 - 08.2023
- Facilitated daily business operations, ensuring accurate processing of sales credits and optimal labor allocation for improved service delivery.
- Monitored retail operating costs, budgets, and resource allocation to maintain financial health and support strategic goals.
- Optimized sales volume and profitability by analyzing product performance and identifying bestsellers to enhance inventory management.
E-Commerce Supervisor
Whole Food Market
McLean
06.2020 - 01.2022
- Directed and mentored team of over 160 members to improve performance and collaboration.
- Coached and motivated employees to achieve success while identifying opportunities to enhance metrics established by WFM standards.
- Created instructional posters to facilitate training and integration of new employees in MA region.
Education
Associate of Arts - Architecture
Universidad Mariano Gálvez De Guatemala
Guatemala10-2017
Accounting And Administration Certificate
Liceo La Salle
Guatemala09-2016
Skills
- Accounts payable and receivable management
- Account reconciliation
- Compliance management
- Accounting software
- Proficient in Microsoft office
- Customer support
- Leadership management
- Data confidentiality
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Warranty Administrator
Koons Tysons Toyota
12.2023 - Current
Internal Compliance Auditor
Koons Tysons Toyota
08.2023 - 12.2023
Health and Wellness Assistant Manager
Whole Food Market
01.2022 - 08.2023
E-Commerce Supervisor
Whole Food Market
06.2020 - 01.2022
Associate of Arts - Architecture
Universidad Mariano Gálvez De Guatemala
Accounting And Administration Certificate
Liceo La Salle