Summary
Overview
Work History
Education
Skills
Timeline
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DEMETRA FRINK

Chesapeake,VA

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Intermodal Coordinator

Cma Cgm
03.2022 - 08.2024
  • Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency
  • Monitored and tracked status of shipments in transit to confirm on-time delivery
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Developed strong relationships with carriers and customers, fostering trust and long-term partnerships.
  • Coordinated effectively between multiple departments for seamless execution of imports/exports via rail or trucking options.
  • Managed a large volume of shipments while maintaining accuracy in documentation and data entry.
  • Enhanced customer satisfaction with timely and accurate information on shipment status updates.
  • Streamlined intermodal coordination processes by implementing efficient communication channels and tracking systems.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.

Service Coordinator

Mr. Rogers Windows
02.2021 - 03.2022
  • Maintained effective customer service by responding to service requests quickly to increase overall customer satisfaction
  • Efficiently assigned service workers to service work orders to maintain customer satisfaction and quickly rectify issues
  • Upheld customer satisfaction by providing world class customer service and addressing service needs promptly
  • Provide customers with updates on product arrival to complete service request
  • Maintain service schedule to ensure smooth operation.
  • Drove continuous improvement initiatives within the team, fostering a culture of excellence and consistently exceeding client expectations.
  • Assessed customer needs and developed solutions to meet needs.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

Customer Service Coordinator

Alsco
03.2019 - 01.2021
  • Devised and deployed successful approaches to retain customers and boost brand loyalty
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Checked prices and calculated totals for accurate invoice processing
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Responded to customer requests for products, services and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Work directly with Service Manager and District Managers to ensure customer satisfaction for service is met.

Education

Associate Degree -

Tidewater Community College
Norfolk, VA
04.2010

CNA License -

Eastern State Nurse Aide Program
Williamsburg, VA
05.2008

Diploma -

Surry County High School
Dendron, VA
06.2005

Skills

  • Adherence to high customer service standards
  • Scheduling
  • Billing Entry
  • Data Entry
  • Documentation skills
  • Administrative support
  • Masters new skills quickly
  • Microsoft Outlook, Word and Excel/ Typing (45 wpm)
  • Salesforce Software Proficiency
  • ServiceTitan Software Proficiency
  • Cargo flow management
  • Supply Chain Coordination
  • Time Management
  • Problem-solving abilities
  • Excellent Communication
  • Attention to Detail

Timeline

Intermodal Coordinator

Cma Cgm
03.2022 - 08.2024

Service Coordinator

Mr. Rogers Windows
02.2021 - 03.2022

Customer Service Coordinator

Alsco
03.2019 - 01.2021

Associate Degree -

Tidewater Community College

CNA License -

Eastern State Nurse Aide Program

Diploma -

Surry County High School

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