DEMETRIA EVANS
Richmond
Summary
Experienced professional with a strong focus on customer service and a decade-long involvement in production. Proficient in data entry and adept at handling multi-line telephones. Showcases exceptional communication and time management abilities. Dedicated to delivering top-notch service and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Production Operator
Niagara Bottling, LLC
08.2022 - Current
- Monitored production lines for any issues or malfunctions.
- Operated machinery to produce quality products in a timely manner.
- Loaded and unloaded materials for production as needed.
- Reported any problems with machinery or processes to supervisors.
- Conducted quality checks on products in adherence to project standards.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
Call Center Supervisor
The Results Companies, LLC
11.2017 - 05.2022
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Created corrective actions based on adverse KPI trends.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Managed 15-30 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
- Delivered constructive call process feedback.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Production Operator
Niagara Bottling, LLC
12.2016 - 10.2017
- Received and correctly processed both written and verbal instructions, prints and work orders
- Disassembled, reassembled and corrected changeover
- Recognized and reported defective material and equipment to shift supervisor
- Observed all safety policies and procedures
- Ensure that all materials used were correct
- Maintain clean work area
Packer
Aspen Products Inc
05.2016 - 12.2016
- Load materials and products into package and processing equipment
- Measure, weigh, and count products and materials
- Obtain, move, and sort products, materials, containers, and orders using hand tools
- Seal containers or materials using glues, fasteners, and hand tools
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
Education
High School Diploma -
John Marshall High
Richmond, Va06.2001
Skills
- Clerical
- Type 35-40
- Great Interpersonal Skills
- Data Entry
- Proficient in MS Office
- Order Fulfillment
- Safety Procedures
- Heavy Lifting
- Recordkeeping and Documentation
- Motivated Team Player
- Attention to Detail
- Materials Handling and Transport
- Product Verification
- Product Packaging
Timeline
Production Operator
Niagara Bottling, LLC
08.2022 - Current
Call Center Supervisor
The Results Companies, LLC
11.2017 - 05.2022
Production Operator
Niagara Bottling, LLC
12.2016 - 10.2017
Packer
Aspen Products Inc
05.2016 - 12.2016
High School Diploma -
John Marshall High
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