Dena Cooke
Fredericksburg,VA
Summary
Passionate for helping others and working hard to get the job done. Skilled in building strong relationships with clients, providing strategic guidance, and implementing solutions to meet their needs. Strong communication and problem-solving skills, with a detailed approach to the task at hand. Driven to meet deadlines and enjoy working as a team to reach goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Summit Funding
09.2023 - Current
- Analyze applicants' financial situations and credit history to determine their eligibility for various mortgage products
- Provide exceptional customer service by guiding clients through the loan application process and addressing any questions or concerns promptly from start to finish
- Achieve and exceed sales goals by actively promoting and selling mortgage products to prospective homebuyers
- Review real estate contracts and collect all necessary income documents to review for submissions
- Nurture relationships with clients and referral partners
Mortgage Loan Officer
Movement Mortgage
08.2022 - 09.2023
- Provided exceptional customer service throughout the loan application process, ensuring high levels of client satisfaction and retention
- Analyzed financial information and credit reports to determine loan eligibility and structure appropriate loan packages
- Reviewed all real estate contracts, collected income documents and communicate with all parties during the transaction
- Work along side clients and referral partners to ensure all goals are met without missing any closing dates
Mortgage Loan Officer
Embrace Home Loans
11.2019 - 08.2022
- Applied in-depth knowledge of loan products and programs to guide clients in selecting the best financing options for their needs
- Collaborated with real estate agents, financial advisors, and other industry professionals to expand referral network and generate new business opportunities
- Provided exceptional customer service throughout the loan application process, ensuring clear communication and timely updates to applicants
- Reviewed all income documentation and real estate contracts to ensure accuracy
Accounting Manager
Childress Heating & A/C, Inc.
06.1996 - 05.2019
- Processed high volume of vendor invoices accurately and in a timely manner
- Reconciled accounts and resolved discrepancies with vendors to ensure timely payments
- Processed and verified accuracy of invoices for clients, ensuring timely and accurate billing
- Handled collections and followed up on outstanding payments and invoices
- Provided exceptional customer service by promptly responding to inquiries and resolving issues in a professional and courteous manner
- Demonstrated strong communication skills by effectively communicating product information and handling customer complaints to ensure a positive experience
- Maintained accurate and detailed customer records and documentation to track customer interactions and follow-up on inquiries
- Updated accounts receivable database with new accounts or missed payments.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
Skills
- Exceptional customer service skills
- Ability to work in tough situations
- Motivated self starter
- Flexible and willing to learn
- Team player
- Attention to detail
- Driven to meet deadlines and hit goals
Certification
- Mortgage Lending License, 06/01/19
- NMLS, Licensed in Virginia, Florida and Maryland to originate loans
- Virginia Housing Trainer, 05/01/24, Dept of Virginia Housing, Certified to work alongside housing urban development to teach classes on credit and home ownership.
Affiliations
- Board of Directors for Aspire Theater Group for children
- Vice Chairman for Youth Services City of Fredericksburg
- Member of the Lions of Fredericksburg Club servicing the city and surrounding communities
Timeline
Mortgage Loan Officer
Summit Funding
09.2023 - Current
Mortgage Loan Officer
Movement Mortgage
08.2022 - 09.2023
Mortgage Loan Officer
Embrace Home Loans
11.2019 - 08.2022
Accounting Manager
Childress Heating & A/C, Inc.
06.1996 - 05.2019
- Mortgage Lending License, 06/01/19
- NMLS, Licensed in Virginia, Florida and Maryland to originate loans
- Virginia Housing Trainer, 05/01/24, Dept of Virginia Housing, Certified to work alongside housing urban development to teach classes on credit and home ownership.
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