Dena Rezkalla
Ashburn
Summary
Motivated, energetic individual with engaging personality and flexible approach with over 16 years of customer service. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Able to work independently or a team setting while maintaining a focus on quality and day to day responsibilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dabos
07.2023 - 02.2024
- Handled customer inquiries and questions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bartender and Server
Cooper's Hawk Winery And Restaurant
01.2020 - 05.2023
- Thrived in high volume restaurants, serving up to 300 guest per shift
- Provided guest with the best experience with vast wine, beer and menu knowledge; quickly memorized daily specials
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs
- Served food and beverages promptly with focused attention to guest needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Trained in many departments throughout the restaurant and effectively became a trainer
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Displayed enthusiasm and promoted excellent service to guest, successfully increasing referrals, and walk-in business
Banquet Server
Clyde's Willow Creek Farm
08.2017 - 05.2019
- Set up banquet tables and chairs based on event requirements; arranged linens and table settings according to guest instructions
- Provided friendly, courteous service to create memorable moments for guests
- Maintained flexible work schedule to meet event needs
- Maintained event cleanliness before, during and closing service by promptly clearing dishes after each course, restocked supplies and cleaning all service areas
- Supervised set up of banquet food stations and coordinated service to multiple dining areas while working with the kitchen
Server
Leesburg Public House
04.2018 - 03.2019
Fine Dining Server
Tuscarora Mill
05.2015 - 08.2017
Assistant Office Manager
Del Solar
10.2013 - 05.2016
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Met with potential tenants to show properties and explained occupancy term, as well as rental agreements
- Liaison between landlord and tenants for 16 properties; collecting monthly rent, deposits and responded to tenants complaints and needs
- Coordinated bookkeeping activities in Quickbooks and microsoft, including balancing checkbooks
- Answered multiple phone lines promptly screening all incoming calls
Education
NOVA
Sterling, VAHigh School Diploma -
Broad Run High School
Ashburn, VA06.2008
Skills
Time Management
Detail and Customer Service Oriented
Multitasking Organization
Dedicated Employee
Complex Problem-Solving
Team Player
Timeline
Customer Service Representative
Dabos
07.2023 - 02.2024
Bartender and Server
Cooper's Hawk Winery And Restaurant
01.2020 - 05.2023
Server
Leesburg Public House
04.2018 - 03.2019
Banquet Server
Clyde's Willow Creek Farm
08.2017 - 05.2019
Fine Dining Server
Tuscarora Mill
05.2015 - 08.2017
Assistant Office Manager
Del Solar
10.2013 - 05.2016
NOVA
High School Diploma -
Broad Run High School
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