Denise Delk

Troubleshoot and provide administration of programs and projects, and performs operational and financial analysis. Incumbents provide professional support of a program, project, or work unit requiring a substantive knowledge of applicable policies, practices, and procedures to select and apply the most appropriate approach. Administering, coordinating, managing budges, programs, and projects; performing necessary administrative duties related to programs and projects. Multi-task and manage competing priorities, work independently with minimal supervision, as well as within a team environment and considerable knowledge and the ability to manage confidential/sensitive data with a high degree of confidentiality. Considerable knowledge of computer programs including Microsoft Office Suite , Oracle, On- Base and electronic databases and related software application in area of focus. Knowledge of all principles for providing customer service, including meeting quality standard for services and customer satisfaction. Responding to inter and external requests and issues as needed.

Troubleshoot, research and accurately interpret benefits and human resources laws and regulations . Recommending changes in departmental policy to continually improve efficiency of the department and services performed. Completing forms, reviewing and processing a variety of personnel actions such as promotions, reallocations, salary changes, etc.,; processing, reconciling, and validating departmental payroll, and reviewing and processing differentials, incentives, bonus pay, and deferred compensation adjustments. Skilled in critical thinking/analytical, sound judgment and reasoning, complex problem-solving, interpersonal skills, oral/written communication, time management, organization and prioritization. Demonstrated ability to negotiate and resolve conflicts.

Plan and lead projects from beginning to end, develop timelines and documentation of process, including all appropriate departments/personnel within and outside of the City.

Counseling and advising directors, managers, and general staff on employee relations matters; assisting management with development of performance improvement plans; conducting departmental investigations.

Establish and maintain excellent working relationships with City employees, managers, and officials, and outside vendors

Assisting in evaluation of reports, decisions and results of department in relation to established goals. Recommending new approaches, policies and procedures to continually improve efficiency of the department and services performed.

Formulating and recommending policy on matters having departmental implications, recommending changes in departmental policy; advising directors and managers on Federal and State policy; serving as liaison on matters pertaining to the various specialized areas;

As assigned, work may include: data gathering, data compilation, basic analysis, and developing recommendations and reports; coordinating the administrative and procedural aspects of programs or projects to assist senior analytical staff and supervisors/managers; serving as a liaison to functions outside of the department, as well as to boards and committees; processing transactions, including but not limited to department/work unit payroll, accounts payable/receivable, purchase orders and requisitions, invoices, contracts, and personnel forms; serving as the primary point of contact for information dissemination and data gathering; preparing newsletters and marketing materials; updating and maintaining website information; updating and maintaining databases; assisting with the development and editing of policies and procedures, recommending changes, drafting language, and ensuring dissemination of same; coordinating program functions and events; and providing technical assistance and training.

Multi-task and manage competing priorities

Work independently with minimal supervision, as well as within a team environment . Manage confidential/sensitive data with high degree of confidentiality

As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion. Incumbents may assist with supervising paraprofessional and support level staff including assisting with performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Receives, collects, and enters data and other information in databases or related systems; compiles and analyzes data, reaches conclusions and recommends proposals; summarizes and reports as necessary . Prepares, distributes, and submits reports, logs, notes, and other documentation. Performs administrative duties in the office such as maintaining inventory, maintaining personnel

files, sorting and addressing incoming correspondences, etc.; provides back-up support in department or focus area as needed; acts as liaison when needed. Assists with special programs and projects.

Provides skilled clerical and specialized administrative support for the office with the Knowledge of using critical and analyzing thinking with data gathering, data compilation, basic analysis, and developing recommendations and reports.

Knowledge of governmental concepts policies and procedures Assist with specials programs and projects.

5 years or more government experience

2-3 years of payroll experience Maintains extreme confidentiality

Multi-task and manage competing priorities

Work independently with minimal supervision, as well as within a team environment •Manage confidential/sensitive data with high degree of confidentiality

Developing and assisting with editing policies and procedures Utilize data base, spreadsheet and word process.Analyze and aggregating data

Answering incoming calls

Perform workforce evaluations and procedures

Ability to assist clients to seek employment and training that is provided. Proofreading and editing

Assisting with special events, projects and programs Analyzing and interpreting manuals and operating procedures. Facilitate workforce work shops and programs

Provide assistance with the assessment testing and procedures

Conducted basic analyses

Developed manuals and operating procedures . Developed recommendation and reports.

Opening, sorting, and date stamping all mail

Processing information and directing callers to appropriate staff or other departments as needed Planning and prioritizing

Performing various administrative duties. Working in a team and being a team player.

Assisting with program and project administrative management procedures. Facilitated programs, seminars and classes

Customer service aspects policy and procedures Referring customers to other resources/services

Interviewing applicants and recipients for public assistance programs Managing caseloads

Educating customers to other resources/services within the city.

Prepare case narrative

I have knowledge of interviewing techniques and responsibilities, with strong organizational skills, communication skills and ability to work independently.

Prepare and process any necessary adjustments and knowledge to gather facts and to report them accurately. Skills in scheduling and managing workload to meet deadlines for city wide policies and procedures.

Knowledge of comprehending, following directions with clarity, apply and interpret with reason all policies and procedures. Problem solving, ability to organize , excellent oral and written communication as for the capability to multi-task Collecting information to reach logical and legal conclusions.

Ability to exercise good judgment with reaching correct resources in meeting problems and situations. Provides information to internal and external customers, via telephone calls, emails, visits etc.

Knowledge of human behavior and social functions ability to communicate effectively. Prepare and maintain a variety of reports, letters, correspondences and records.

Responds to inquiries in person, via telephone, or email and directing to the appropriate personnel Knowledge of assisting with coordinating city-wide programs.

Familiar and knowledgeable with orientation aspects.

Creating, proofreading, editing, and formatting a variety of documents, spreedsheets, reports, and presentations with accuracy. Performs special projects and other duties assigned.

Reads information accurately , researches, and routing correspondences for appropriate approval Ability to multi-task while remaining with in time frame procedures.

Communicates with all city-wide department officials.

File all necessary paperwork, correspondences, documents, etc.

Counseling and advising directors, managers, and general staff on employee relations matters; assisting management with development of performance improvement plans; conducting departmental investigations; taking action to resolve employee conflict and prevent grievances

Federal/state benefits, healthcare, and employment laws and regulations, including FMLA, FLSA, Counseling and advising directors, managers, and general staff on employee relations matters; assisting management with development of performance improvement plans; conducting departmental investigations; attending grievance hearings as representative or witness for department.

Considerable knowledge of standard hiring practices, employment laws and regulations. Considerable knowledge Human Resources functions including best practices for recruitment and employee relations. Knowledge of human resources functions including best practices for recruitment and employee relations. Demonstrated ability to negotiate and resolve conflicts. Multi-task and manage competing priorities, work independently with minimal supervision, as well as within a team environment and considerable knowledge and the ability to manage confidential/sensitive data with a high degree of confidentiality. Skilled in critical thinking/analytical, sound judgement and reasoning, complex problem-solving, interpersonal skills, oral/written communication, time management, organization and prioritization.

Federal hiring practices and regulations Functions and policies of assigned department

Human Resources functions including best practices

Understanding of basic human needs with individuals differences, provides administration of programs and projects. Facilitating training on HR related topics at the department level and conducting orientation training for the department.

Provides skilled clerical and specialized administrative support for the office with the knowledge of using critical and analyzing thinking methods

Provides professional support of programs and projects

Assisting with programs or projects administration and management analysis

Decision making for routine transaction, processing in accordance for rules, policies and procedures.

Knowledge of Microsoft Office Suites, Power Point, Excel, Outlook and Rapids data base, abilities to use agency's system and software program

Produces documentation from rough drafts, notes and oral instructions.

Performs data gathering, data compilation, basic analysis and developing recommendations. Coordination of aspects of programs or projects

5 years or more knowledge of governmental concepts policies and procedures 2-3 years of payroll experience, 4- 5 years of human resource practices.

Prepared newsletters and marketing materials, updating and maintaining, website information.

Coordinating program functions, meetings and events and provides technical assistance and training. Processes transactions including department/work unit, contracts and personnel forms

Provides technical assistance and training

Training pertaining to assisting with programs or projects, administration and management analysis.

Receiving, collecting and entering data and other information in databases as for submitting reports, logs, notes and other documentations.

Provides newsletters and marketing materials, updating and maintaining website information Greets clients/visitors into the office for meetings

Considerable knowledge of standard hiring practices, employment laws and regulations. Considerable knowledge of Human Resources functions including best practices for recruitment and employee relations. Counseling and advising directors , managers, and general staff on employee relations matters; assisting management with development of performance improvement plan; conducting departmental investigations; attending grievance hearing as representative or witness for department.

Staff all personnel. Completing forms, reviewing and processing a variety of personnel actions such as promotions, reallocations, salary changes, etc; processing, reconciling, and validating department payroll, and reviewing and processing differentials, incentives, bonus pay, and deferred compensation adjustments. Acting the point of contact for all Workers Compensation claims, responding to Virginia Employment omission fact-finding hearings

Work with and assisted Regional Managers.

Managing the recruitment cycle for assigned department to include creation of necessary forms; obtaining approvals; coordinating recruitment strategic planning meetings; jobs posting creation, posting job ads and screening application pool for the best with applicable laws. Facilitating training on HR related topics at the department level and conducting orientation training for the department. Providing guidance and oversight for FMLA request for assigned departments.

Checked voicemail and directed voicemail to the correct individual. Facilitated work shops, recruitment events and orientation procedures Print sign in sheets.

Prepared all daily, weekly and yearly files.

Sent and distributed all faxes and all correspondences. Typed letters memos and all correspondences and reports. Coordinated and administer the employee service programs.

Ability to maintain strict confidentiality of any resident or staff members.

Effective written and verbal communication skills. Performed payroll and recruiting for nurses.

Performed human resource duties and all computer assets.

Schedule training seminars, performed all multitasks procedures with fast and accurate pace.

Kept all office personnel files neat and in order, passed all applications and reviewed all applications for our nurses and personnel (new hire).

Performed all scheduling, recruiting and other duties that were assigned.

Performed all customer service skills. Communicated with all external agencies and outside agencies daily. Maintain nursing time and attendance records daily.

Perform all multi task procedures daily.

Has a positive attitude at all times. Has excellent customer service skill

Possess excellent written and verbal communication skills.

Recruits all health care professionals and attends health care seminar.

Performed all administrative , manager analyst, and administrative senior technician duties and responsibilities . Performed all staffing specialist, human resource specialist and all other human resource duties that were assigned. 15 years of local and DOD government policies and procedures

Performed all shipping, receiving, and inventory duties. Performed all supervisory duties.

Knowledge of procurement and government policies and procedures

Performed all human resources and all administration duties, as well as staffing duties. Performed all other duties that were assigned.

Performed all customer service duties, and all computer knowledge was performed.