Denise L. Harrison
Norfolk
Summary
Experienced Accounts Receivable/Billing Specialist with a strong educational background in Information Systems Technology. Proven ability in communication, problem-solving, and customer service honed through coursework, training, and practical experience. Eager to leverage technical expertise in identifying and resolving IT issues within a dynamic IT role.
Overview
26
26
years of professional experience
Work History
Patient Account Representative
Children’s Specialty Group
04.2022 - Current
- Resolve denied, underpaid, and no response claims.
- Review and work on monthly accounts and receivable reports.
- Place calls to insurance companies and utilize payer websites to resolve claims.
- Prepare and submit appeals for denied claims.
Support Services Associate
Dollar Tree/Family Corporate Office
09.2021 - 11.2021
- Resolved technical issues related to store systems, hardware, software, and peripheral devices.
- Resolved problems with PDA’s, scanners, printers, debit machines, and keyboards.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Accounts Receivable Specialist-Physicians Billing/Patient Account Representative/Client Services
Sentara Medical Group/Sentara Norfolk General
03.2016 - 08.2021
- Determined action to retrieve payments on accounts and resolve the outstanding balance.
- Prepared and submitted appeals for denied claims.
- Identified problems and a strategy to correct the problem.
- Reconciled transactions and posted insurance claims.
Patient Account Representative - Home Care and Facility Billing/Follow-up
Bon Secours Health Systems
09.1999 - 03.2016
- Audited home care and facility bills.
- Provided customer service to patients and insurance companies.
- Billed Commercial, HMO, PPO, and state Medicaid claims.
- Maintained follow-up and billing records to ensure prompt collection of reimbursement.
Education
Associate of Applied Science Degree - Information Systems Technology
Tidewater Community College
Norfolk, VA05.2019
Skills
- Epic
- Cerner Power Chart
- Eclipsys
- Word
- Excel
- PowerPoint
- Outlook
- Teams
- Communication
- Analysis
- Technical problem solving
- Diagnostic
Timeline
Patient Account Representative
Children’s Specialty Group
04.2022 - Current
Support Services Associate
Dollar Tree/Family Corporate Office
09.2021 - 11.2021
Accounts Receivable Specialist-Physicians Billing/Patient Account Representative/Client Services
Sentara Medical Group/Sentara Norfolk General
03.2016 - 08.2021
Patient Account Representative - Home Care and Facility Billing/Follow-up
Bon Secours Health Systems
09.1999 - 03.2016
Associate of Applied Science Degree - Information Systems Technology
Tidewater Community College
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