Denise Long
32 Northampton Blvd
Summary
Detail-oriented intake specialist with proven teamwork and problem-solving skills. Experienced in enhancing client satisfaction through effective communication and streamlined processes.
Overview
7
7
years of professional experience
Work History
Intake Specialist Volunteer
Agency For Community Treatment Services
Dumfries, VA
02.2013 - 01.2020
- Conducted comprehensive intake assessments for clients, ensuring accurate data collection and documentation.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for diverse client needs.
- Facilitated effective communication between clients and service providers, enhancing support delivery and client satisfaction.
- Streamlined intake processes by identifying areas for improvement and implementing best practices in documentation.
- Managed confidential client information in compliance with HIPAA regulations, ensuring data security and integrity.
- Participated in community outreach initiatives to raise awareness about available services and resources for clients.
- Maintained up-to-date knowledge of community resources, enabling efficient referrals to appropriate agencies or services based on individual needs.
- Contributed to a welcoming environment for clients through effective communication and active listening skills.
- Utilized problem-solving skills to address unique challenges faced by individual clients, resulting in customized solutions tailored to their specific needs.
- Demonstrated adaptability by quickly learning new software platforms utilized in the intake process.
- Conducted thorough interviews with clients to gather relevant information for case management and referral purposes.
- Managed confidential client files, ensuring accuracy and compliance with organizational policies and regulations.
- Supported the outreach efforts of the organization, increasing community awareness of available services and resources.
- Provided exceptional customer service while handling sensitive information, fostering trust between clients and the organization.
- Prioritized tasks efficiently during peak periods of activity, ensuring that all clients received prompt attention despite resource constraints.
- Developed strong working relationships with community partners, enhancing collaboration on shared initiatives and goals.
- Provided support to social service clients in navigating available resources.
Education
High School Diploma -
New London High Schppl
New London, CTSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
Timeline
Intake Specialist Volunteer
Agency For Community Treatment Services
02.2013 - 01.2020
High School Diploma -
New London High Schppl