Denise Missey
Virginia Beach
Summary
Dynamic Senior Client Support Specialist at Sentara Health Plans with a proven track record in client relationship management and process improvement. Recognized for enhancing productivity and delivering exceptional support. Skilled in Salesforce and known for meticulous attention to detail, fostering collaboration, and driving team success in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Client Support Specialist – Large Group Sales
Sentara Health Plans
Virginia Beach
04.2022 - Current
- Compiled and updated specialized insurance benefit records for various groups.
- Documented processes and procedures for internal use within the team and organization-wide distribution.
- Updated client data and provided contact details to key stakeholders.
- Participated in team meetings to discuss current projects and brainstorm ideas for future initiatives.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided technical guidance to junior members of the team regarding best practices and standards.
- Supported sales team members to drive growth and development.
Marketing Assistant-Large Group Sales
Sentara Health Plans
Virginia Beach
09.2019 - 04.2022
- Oversaw payroll operations for department.
- Create presentations and insurance reports
- Coordinated scheduling for multiple Client Executives' calendars.
- Provided administrative support to the marketing department.
Patient Service Registrar
Bon Secours Medical Associates
Virginia Beach
01.2018 - 01.2019
- Schedule patient appointments
- Trained on Athena database and Epic (Connect Care) database
- Answer calls and re-directs them to the appropriate person based on the information provided
- Collect co-pays and verify insurance plans
- Knowledge of HIPAA policies
Customer Master Data Coordinator
Medline Industries
Northfield
01.2017 - 01.2018
- Created customer accounts
- Trained in SAP Database
- Created and edited Excel worksheets
- Solved various issues on customer accounts
- Trained new staff members while maintaining my own projects
- Created/editing training documents using Sharepoint
- Worked closely with Finance team to assign credit lines for customers
- Received S.O.A.R
- Award for excellent customer service
Education
Bachelor of Science - Business Administration, Management
Columbia College
Columbia, MO06-2025
Associate of Science - Business Administration
Columbia College
Columbia, MO12-2017
Skills
- Excellent computer skills
- Proficient in Office software programs
- Proficient in Salesforce
- Meticulous Attention to Detail
- Strategic Problem Solving
- Payroll administration
- Employee training
- Team collaboration
- Client relationship management
- Process improvement
- Customer relationship management
- Adaptability
- Emotional intelligence
- Wintergrate, CSC, SharePoint and Pivotal database systems
Certification
Health, Life and Annuities License, 01/2022, Virginia
References
References available upon request.
Timeline
Senior Client Support Specialist – Large Group Sales
Sentara Health Plans
04.2022 - Current
Marketing Assistant-Large Group Sales
Sentara Health Plans
09.2019 - 04.2022
Patient Service Registrar
Bon Secours Medical Associates
01.2018 - 01.2019
Customer Master Data Coordinator
Medline Industries
01.2017 - 01.2018
Bachelor of Science - Business Administration, Management
Columbia College
Associate of Science - Business Administration
Columbia College
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