Denise Smith
Toano,VA
Summary
Detail-oriented professional with over 13 years of experience in streamlining operations, managing sensitive data, and supporting high-volume workflows in remote environments. Expertise in digital documentation, compliance, and process optimization has led to significant results, including a 30% reduction in response times and a 99.65% accuracy rate. Proficient in remote collaboration and independent task management, with a strong ability to adapt to fast-paced organizational demands. Seeking a remote opportunity that leverages precision, efficiency, and exceptional organizational skills to drive measurable impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Referral Coordinator II (Remote)
Humana Military
09.2022 - 09.2025
- Processed 70+ referrals daily with 99.65% accuracy while ensuring TRICARE compliance.
- Managed sensitive records using ICD-10/CPT coding and EHR systems.
- Collaborated with teams via Microsoft Teams and Zoom to optimize workflow efficiency.
- Consistently exceeded performance metrics in high-volume remote role.
- Coordinated referral processes to ensure timely patient access to healthcare services.
- Collaborated with healthcare providers to facilitate seamless communication and information exchange.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Administrative Support Assistant
Anniston Army Depot
05.2021 - 06.2022
- Digitized SOPs, reducing update times by 40% and improving compliance.
- Designed a streamlined timekeeping process that cut payroll errors by 25%.
- Created training materials and automated reports that reduced manual work.
- Provided scheduling, reporting, and documentation support for leadership.
Certified Phlebotomist
The Veranda
03.2016 - 05.2018
- Maintained accurate patient records and documentation daily, ensuring 25–75 files complied with regulatory standards.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
- Introduced process improvements that reduced wait times by 30/45% and improved patient handoffs, enhancing overall workflow.
- Participated in quality assurance initiatives, consistently identifying areas for process improvement within the lab setting.
Patient Care Technician
Fresenius Kidney Care
07.2014 - 07.2015
- Monitored abs Accurately documented patient interactions and vital data in electronic systems..
- Ensured optimal equipment functionality through regular inspections, cleaning, and routine maintenance.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- Utilized medical software to document and track patient progress.
- Monitored patient vital signs during dialysis treatment to ensure safety and comfort.
- Supported needs of 6-24 patients under long-term care.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX01.2017
Skills
- Referral & Pre-Authorization Management
- EHR & Electronic Documentation Management
- HIPAA & Regulatory Compliance
- Insurance & Reimbursement Knowledge
- Data Quality & Reporting Training
- Healthcare Process Optimization
- Formal training in the Revenue Cycle & Policy Implementation
- Patient Care Coordination & Provider Communication
- Analytical & Independent Problem-Solving
- Training, Mentorship & Knowledge Sharing
- Training, Mentorship & Knowledge Sharing
- Insurance verification
Accomplishments
- Spearheaded digital system transitions, enabling seamless remote operations.
- Reduced administrative response times by 30% through process improvements.
- Trained team members on virtual collaboration platforms, boosting remote productivity.
Certification
- Electronic Health Records and Reimbursement Specialist – Completed Aug 2025
- Certified Nutrition Coach, AFPA (2023)
- Organizational Leader Development (2022)
- Army Management Staff College CES Foundation (2021)
- Phlebotomy Certification, ASCP (#27677) (1997–2022)
- CPR Certification, AHA (2017–2020)
Timeline
Referral Coordinator II (Remote)
Humana Military
09.2022 - 09.2025
Administrative Support Assistant
Anniston Army Depot
05.2021 - 06.2022
Certified Phlebotomist
The Veranda
03.2016 - 05.2018
Patient Care Technician
Fresenius Kidney Care
07.2014 - 07.2015
Associate of Arts - General Studies
Central Texas College
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