Denisha Holmes
Colonial Heights
Summary
Dynamic Inside Sales Coordinator with a proven track record at Blueprint Automation, excelling in customer relationship building and effective communication. Skilled in processing sales orders and resolving issues, I fostered loyalty and increased repeat business. My goal-oriented mindset and strong customer service skills drive success in fast-paced environments.
Experienced with sales coordination, ensuring seamless support for sales teams to achieve targets. Utilizes organizational skills and strategic planning to enhance sales processes and customer satisfaction. Strong understanding of CRM tools and effective communication techniques to build and maintain client relationships.
Overview
10
10
years of professional experience
Work History
Inside Sales Coordinator / Service Coordinator
Blueprint Automation
05.2023 - Current
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Operations Associate
UZURV
04.2019 - 05.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Managed inventory levels for optimal product availability and reduced waste.
Field Service Specialist
UPS Freight
08.2017 - 03.2019
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
- Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
- Collaborated with cross-functional teams to develop comprehensive solutions, improving overall service quality for customers.
- Established strong relationships with vendors and suppliers, negotiating favorable pricing on parts and equipment while maintaining quality standards.
Customer Relations Representative
GRTC Transit Systems
06.2015 - 07.2017
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
Education
Associate of Applied Science - Human Resource Specialist
Bryant & Stratton College
Richmond, VA12-2026
George Wythe High
Richmond, VA06-2015
Skills
- Time management
- Customer relationship building
- Telephone and email etiquette
- Effective time management
- Goal-oriented mindset
- Sales presentations
- Client relationships
- Customer account management
- Customer service
- Cheerful and energetic
- Driven
- Goals and performance
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
Timeline
Inside Sales Coordinator / Service Coordinator
Blueprint Automation
05.2023 - Current
Operations Associate
UZURV
04.2019 - 05.2023
Field Service Specialist
UPS Freight
08.2017 - 03.2019
Customer Relations Representative
GRTC Transit Systems
06.2015 - 07.2017
Associate of Applied Science - Human Resource Specialist
Bryant & Stratton College
George Wythe High
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