Dennis Cross
Suffolk
Summary
Dynamic professional with extensive experience in customer service and aviation operations at the US Army. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in time management and team collaboration, ensuring compliance and safety in high-pressure environments. Committed to delivering exceptional results and fostering positive relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
PCA
Gloria's Angels
Portsmouth
01.2025 - Current
- Transported clients from one location to another in an efficient manner.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Responded promptly to emergency situations according to established protocols.
Life Insurance Agent
Independant
Suffolk
05.2020 - Current
- Educated clients on various types of life insurance policies available in the market.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Advised clients on the tax implications of their investments and purchases.
- Attended educational seminars and conferences to stay up-to-date on industry trends.
- Communicated with clients to understand needs and identify best policies for each case.
Sheet Metal Worker
Huntington Ingalls Industries
Newport News
03.2025 - 11.2025
- Measured dimensions of completed work pieces to ensure conformance to specifications.
- Inspected finished products for conformance to quality standards before shipping them to customers.
- Fabricated sheet metal products according to customer specifications and drawings.
Aviation Operations Specialist
US Army
Fort Eustis
04.2007 - 06.2025
- Ensured compliance with established policies and procedures related to aviation operations.
- Coordinated with other aviation personnel to ensure safe operation of aircrafts.
- Reviewed documents such as weather forecasts, airspace restrictions, NOTAMS.
- Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
- Monitored flight plans for accuracy and compliance with applicable regulations.
Education
High School Diploma -
Kingsfork High School
Suffolk, VA06-2007
Skills
- Customer service
- Communication skills
- Time management
- Team collaboration
- Conflict resolution
- Active listening
Certification
- Virginia State Licensed Insurance Agent May 2020
Timeline
Sheet Metal Worker
Huntington Ingalls Industries
03.2025 - 11.2025
PCA
Gloria's Angels
01.2025 - Current
Life Insurance Agent
Independant
05.2020 - Current
Aviation Operations Specialist
US Army
04.2007 - 06.2025
High School Diploma -
Kingsfork High School
Similar Profiles
Nicole TovalinNicole Tovalin
Waitress at Gloria's Latin CuisineWaitress at Gloria's Latin Cuisine
Lucas MullalyLucas Mullaly
Server at Gloria's RestaurantServer at Gloria's Restaurant
Ty’lazia ThomasTy’lazia Thomas
Caregiver at Gloria's at Home HealthCaregiver at Gloria's at Home Health