Dequane Downs
Fredericksburg
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Waffle House
01.2011 - 01.2025
- Oversee daily operations, ensuring efficient and smooth running of the restaurant, from kitchen to front-of-house
- Manage, train, and motivate a team of servers, cooks, and staff to deliver excellent customer service
- Ensure adherence to food safety, cleanliness, and health standards in compliance with local regulations
- Monitor inventory levels, place orders, and manage cost control to maximize profitability
- Handle customer inquiries, complaints, and feedback to maintain high levels of guest satisfaction
- Create staff schedules, track attendance, and manage labor costs to ensure efficient staffing
- Ensure cash handling, register operations, and financial reporting are accurate and compliant
- Promote a positive work culture, reducing turnover and fostering teamwork and employee development
Dispatcher
CT Moving and storage
01.2017 - 01.2022
- Coordinated and scheduled moves, optimizing routes and assigning crews based on job requirements
- Communicated with customers and movers to provide updates, resolve issues, and ensure timely delivery
- Managed logistics, tracked job progress, and maintained accurate records (contracts, invoices, inventory)
- Collaborated with drivers, movers, and management to address delays or challenges efficiently
- Delivered excellent customer service, addressing inquiries and concerns throughout the moving process
Education
West Haven High School
West Haven, CTSkills
- Leadership
- Conflict Resolution
- Route Optimization
- Customer Service Excellence
- Team Management
- Sales
- Logistics Management
- Dispatch Software & GPS Navigation
- Training and mentoring
- Outstanding communication skills
Timeline
Dispatcher
CT Moving and storage
01.2017 - 01.2022
Store Manager
Waffle House
01.2011 - 01.2025
West Haven High School
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