Derek Ayers

Analyzed customer insights through feedback channels to drive improvements in service delivery.

• Analyzed workflows in partnership with cross-functional teams to drive improvements in customer service efficiency and effectiveness.
• Assessed customer journey analytics to inform and refine strategies that boost overall experience quality and user engagement.
• Oversaw training sessions of 4 Service Writers and 2 Mobile Technicians to ensure operational efficiency.

• Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
• Facilitated comprehensive training and accurate reporting of driver combat requirements to maintain operational readiness.
• BN Master Driver: Developed and refined training materials to ensure uniformity in driver proficiency and performance across all Units and Batteries.
• Executed tasks efficiently in rapidly changing environments, contributing to team success.
• Fostered teamwork and self-sufficiency to enhance overall project outcomes and team dynamics.
• Mastered new concepts swiftly while effectively navigating diverse situations and challenges.
• Assistant Unit Movement Officer: Managed transportation planning and execution for unit movements, ensuring compliance with military protocols.
• Coordinated training initiatives, delivery and tracked ammunition inventory, including 155 mm howitzer, 105 mm howitzer, and small arms, to support mission effectiveness.

• Created and implemented training programs for a minimum of 80 Soldiers annually, focused on maximizing preparedness and optimizing operational performance.
• Designed and facilitated comprehensive instructional sessions aimed at developing leadership skills, fostering teamwork, and executing mission principles effectively.
• Organized and executed training exercises to ensure adherence to military compliance requirements
• Reviewed training initiatives to evaluate their impact and recommend specific improvements.
• Facilitated specialized instruction for soldiers across multiple Batteries, focusing on the safe and efficient maneuvering of LMT/FMTV vehicles towing 155mm howitzers.
• Designed, implemented, and facilitated training on standard operating procedures to enhance ammunition handling and distribution efficiency at Unit and Battery level.

• Conducted safe and efficient operation of military vehicles in challenging conditions, maintaining strict compliance with established safety protocols.
• Conducted thorough assessments and instituted safety measures that effectively reduced incidents in high-pressure situations.
• Coordinated recruitment and onboarding efforts of 94 new drivers to guarantee effective training before field deployment.
• Increased operational efficiency through regular evaluation of current processes; implemented changes that led to overall improvements in productivity.
• Developed and delivered comprehensive training programs to ensure adherence to vehicle operation protocols and maintenance standards.
• Conducted vehicle inspections to ensure operational readiness and safety standards.
• Developed and refined training materials to ensure uniformity in driver proficiency and performance across all units.