Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Seal

Ruther Glen

Summary

Dynamic Customer Service Representative Manager with a proven track record at All Star Drywall, enhancing customer satisfaction through effective complaint handling and workforce planning. Successfully implemented training programs that boosted team productivity and improved issue resolution rates, fostering strong client relationships and loyalty. Skilled in measuring customer satisfaction and driving process improvements.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Manager

All Star Drywall
01.2017 - Current
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.

Customer Service

Capital One
03.2015 - 12.2016
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Supported customer service, providing informational resources regarding promotions and sales.
  • Enhanced bidder satisfaction with timely communication and professional customer service.
  • Increased customer service success rates by quickly resolving issues.

Education

Douglas Freeman Highschool
Richmond Va

Skills

  • Call center management
  • Workforce planning
  • Complaint handling
  • Customer satisfaction measurement

Timeline

Customer Service Representative Manager

All Star Drywall
01.2017 - Current

Customer Service

Capital One
03.2015 - 12.2016

Douglas Freeman Highschool

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Derek Seal