Summary

Overview

Work History

Education

Skills

Timeline

Derek Taylor

Round Hill

Summary

Experienced with guest relations and ensuring welcoming atmosphere. Uses effective communication and problem-solving skills to address customer needs promptly. Knowledge of maintaining operational efficiency and clean, organized environment.

Overview

3

3

years of professional experience

Work History

Crew Member

Chick-fil-A

10.2021 - 12.2024

Delivered exceptional customer service in a fast-paced, team-oriented environment, demonstrating strong communication, problem-solving, and interpersonal skills.
Managed cash transactions, processed payments accurately, and maintained a balanced cash drawer, ensuring attention to detail and accountability.
Coordinated effectively with team members and management to optimize workflows, enhance operational efficiency, and maintain high levels of customer satisfaction.
Utilized time-management and organizational skills to handle multiple tasks simultaneously, ensuring smooth operations during peak hours.
Analyzed customer feedback and performance metrics to identify areas for improvement, contributing to enhanced service delivery and customer retention.
Ensured compliance with company policies and procedures, focusing on operational integrity and minimizing risk.
Adapted to dynamic situations and solved problems proactively, demonstrating flexibility and critical thinking skills in a fast-paced setting.

Education

Bachelor of Science - Finance

Old Dominion University

Norfolk, VA

12-2024

Skills

Service Excellence
Effective Team Collaboration
Prioritization and Task Management
Effective Time Management

Strong Ethical Standards
Initiative and Self-motivation
Effective Communication
Cash Management Expertise

Timeline

Crew Member

Chick-fil-A

10.2021 - 12.2024

Bachelor of Science - Finance

Old Dominion University