Derek Whiteside
Poquoson,VA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
ABC Supply Inc
09.2023 - 08.2024
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Pre-Production Manager
E.T. Gresham
03.2023 - 08.2023
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Utilized data analysis tools to identify and resolve production issues.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Owner
SoftWash Pros LLC
05.2012 - 11.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Realtor Associate
RE/MAX
01.2020 - 08.2023
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Advised clients on market conditions and property value for informed decision-making.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with stakeholders to complete property sales and purchases.
Police Officer
Defense Logistic Agency
01.2011 - 05.2012
- Answered emergency calls for help from citizens and business owners.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Conducted preliminary investigations at scenes of major crimes.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Handled citation and traffic violation paperwork.
- Monitored traffic violations, issuing citations as necessary.
Military Police Officer
U.S. Army Active Duty
04.2002 - 01.2010
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Maintained 100% accountability of assigned equipment worth more than $10,000,000.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Trained other officers in firearms and self-defense tactics.
- Responded to emergency calls to provide assistance to citizens in need.
- Assisted in special investigations and crime prevention programs.
Education
Certiciation - Construction Project Management
Procore
Online03-2023
License Certification - Real Estate
Alpha College of Real Estate
Chesapeake01-2020
Complested College Courses - Business
ITT Technical
Norfolk, VA06-2010
Completed College Courses - Business Management
Virginia Weslyan
Norfolk, VA08-2001
Skills
- Preparing contracts
- Needs analysis
- Account development
- Lead prospecting
- Report writing
- Sales
- Business negotiation
- Schedule management
- Account oversight
- CRM software
- Expense control
- Goal setting
- Customer rapport
- Management collaboration
- Weekly payroll
- Sales forecasting
- Client rapport
- Complaint management
- Client relationship management
- Teamwork and collaboration
- Business strategies
- Product development
- Prioritizing workflows
- Project management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Increased company savings by 15% through corporate consensus-building and cross-functional geographical team coordination and development.
- Supervised team of 18 staff members.
Certification
- CAPM - Certified Associate in Project Management
Timeline
Account Manager
ABC Supply Inc
09.2023 - 08.2024
Pre-Production Manager
E.T. Gresham
03.2023 - 08.2023
Realtor Associate
RE/MAX
01.2020 - 08.2023
Owner
SoftWash Pros LLC
05.2012 - 11.2022
Police Officer
Defense Logistic Agency
01.2011 - 05.2012
Military Police Officer
U.S. Army Active Duty
04.2002 - 01.2010
Certiciation - Construction Project Management
Procore
License Certification - Real Estate
Alpha College of Real Estate
Complested College Courses - Business
ITT Technical
Completed College Courses - Business Management
Virginia Weslyan
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